|📚||Departmental Project and Seminar Proposal Topics with Materials|
Available School Post UTME
Past Questions & Answers Booklet
TASUED Post UTME Past Questions - Tai Solarin University of Education
|Search for Project and Seminar Topics||Post Advertisement Items for Promotion|
Software Implementation of Customer Compliant Help Desk System using Swiss Bakery in Kakuri District, Kaduna State as a Case Study
C.S. Project SoftwareReference ID: SD-2804-CS
Software Implementation of Customer Compliant Help Desk System using Swiss Bakery in Kakuri District, Kaduna State as a Case Study can be acquired by Contacting or Whatsapping Sparklyn Services Software Programmer with the number displayed below 👇
This research work titled "Design and Implementation of Customer Compliant Help Desk System" is dedicated to God for his enabling grace and to all computer enthusiasts who help to make life a pleasant experience.
I owe my indebtedness to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Computer Science (CS), Book Authors and Profound Scholars of existing/related research work for your moral support that facilitated the successful completion of my (Tertiary Institution level). I am grateful to God Almighty and my parent for their financial support in my career. I really appreciate you all for everything, Thank you very much.
Design and Implementation of Customer Compliant Help Desk System using Swiss Bakery in Kakuri District, Kaduna State as a Case Study
SYSTEM ANALYSIS AND DESIGN
SYSTEM DESIGN AND IMPLEMENTATION
SUMMARY, CONCLUSION AND RECOMMENDATION
APPENDIX A - “SOURCE CODE”
APPENDIX B - “OBJECT PROGRAM”
Customer help desks and service desks need to quickly, and accurately, respond to a seemingly constant stream of end-user and business-process-affecting IT issues. The complexity of modern organization and the need to make continual cost savings, also means that help desk effectiveness and efficiency rests heavily on using fit-for-purpose help desk software to support help desk staff and their IT service management (ITSM) processes. The help desk software ensures that all issues are ticketed and monitored such that tickets are never left unattended (with delays and service level breaches), forgotten, or lost. Customer Help desk software facilitates this through prioritization, categorization, automated routing, service level management, and escalation capabilities.
As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Limitation of the study and Definition of technical terms.
Customer care is a crucial element of business success. Every time an individual have contact with their customers an individual have an opportunity to improve their reputation with them and increase the likelihood of further sales. From your telephone manner to the efficiency of their order-fulfillment systems, almost every aspect of business affects the way your customers view their business. There are also specific programmes an individual can put in place to increase their level of customer care. This guide outlines what customer care involves. It explains how an individual can use customer contact, feedback and loyalty schemes to retain existing customers, increase their sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.
Customer care involves putting systems in place to maximize your customers’ satisfaction with their business. It should be a prime consideration for every business, sales and profitability depends on keeping their customers happy. Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when an individual is recruiting.
The challenges encountered that led to the execution of the research work is that, the difficulties people face in transferring information/data, unwillingness attitude of some Swiss Bakey Staff when checking their customers’ information, fragile nature of customers’ information and important nature of customers’ information in the business world. The need arise for the development of an online help desk to alleviate these problems. Campus Online Customer service may be provided by a person or by automated means called self-service. Examples of self service are Internet sites. However, In the Internet era, a challenge has been to maintain and/or enhance the personal experience while making use of the efficiencies of online commerce.
Investigation revealed that challenges of the existing Computerized Customer Compliant Help Desk System which is stated as follows:
The aim of the study is to design and implement a Computerized Customer Compliant Help Desk System. In achieving this aim, the following specific objectives were laid out as follows to develop an application software that will:
The study offers numerous benefits to the Swiss Bakey and to any organization that deals on customers’ information. Manual method of checking customers’ information will no longer be there again because it will be done by the computer with the help of the computerized ONLINE CUSTOMER HELP DESK. Because of the easy to use nature of the ONLINE CUSTOMER HELP DESK, any organization can easily buy it to make use of them.
This study will be of immense benefit to other researchers who intend to know more on this study and can also be used by non-researchers to build more on their research work. This study contributes to knowledge and could serve as a guide for other study.
The scope of the research is focused on the Design and Implementation of a Computerized Customer Compliant Help Desk System using Swiss Bakey in Kakuri District, Kaduna State as a case study.
During the course of this study, many things militated against its completion, some of which are:
Business: Is a legally recognized organization designed to provide goods, services, or both to consumers or tertiary business in exchange for money.
Computer: A computer is a programmable machine that receives input, stores and manipulates data, and provides output in a useful format.
Customer: A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor.
This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …
Design and Implementation of Customer Compliant Help Desk System using Swiss Bakery in Kakuri District, Kaduna State as a Case Study Complete Material can be acquired by placing an order for the material which will be sent in Microsoft Word (MS-Word) Format and the cost of acquisition is ₦3,000.
For Mobile Money (MoMo) and Researchers Outside Nigeria, Kindly Request Complete Material via WhatsApp.
Request Complete Material
|Click here to request the Complete Material via WhatsApp including;|
Account Details - For USSD / POS Transfer
Account Name: Sparklyn Services
Account No: 1222599051
Account Type: Current
Bank Name: Zenith Bank PLC
After transaction, kindly inform Us with the contact details above.
Sparklyn Services, duly registered with the Corporate Affairs Commission (CAC) under the Federal Law with RC: 2994849 operates on Secure Sockets Layer (SSL), therefore all transactions on this site is secured and safe!
Final year research work is all about finding real life problem and proffering solution that will partially or totally eliminate the existing system bottlenecks. The following are the major and elective project proposal writing sections for "Design and implementation of customer compliant help desk system using swiss bakery in kakuri district, kaduna state as a case study" research work;
Motivation for Embarking on the Project
Brief Background of Study
Statement of Problems
Aim of the Study
Specific Objectives of the Study
Significance of the Study (Who benefits from the project and how?)
Methodology and Reason for Using It (such as; models, SSADM, or OOADM)
Tools (programming languages and software used)