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Relationship between Banks and Customers in Nigerias Developing Economy A Case Study of Union Bank of Nigeria Plc Okpara Avenue Enugu Branch

Relationship between Banks and Customers in Nigeria's Developing Economy

Project / Seminar Material
Reference ID: PS-3340-TM

DEDICATION

This research material titled “Relationship between Banks and Customers in Nigeria's Developing Economy” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Economics, Book Authors and Profound Scholars of existing or related project material on “Relationship between Banks and Customers in Nigeria's Developing Economy” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

  • 1.0 Banker / Customer relationship in developing economy
  • 1.1 Background of the study
  • 1.2 History of U.B.N Plc
  • 1.3 Statement of problem
  • 1.4 Research question
  • 1.5 Purpose of the study
  • 1.6 Significance of study
  • 1.7 Scope of study
  • 1.8 Limitation of study
  • 1.9 Statement of hypothesis
  • 1.10 Definition of terms

REFERENCES


CHAPTER TWO

  • 2.0 Literature Review
  • 2.1 Definition of Bank and Customers
  • 2.2 Bank/Customer relationship
  • 2.3 Duties of the bank to the customer
  • 2.4 Banker rights
  • 2.5 Yardstick for measuring bank performance
  • 2.6 Complaints of the customer. The services offered to them.
  • 2.7 Improving Bank performance in Nigeria
  • 2.8 The marketing concept and services orientation
  • 2.9 Assessment of Banker/Customer relationship

REFERENCES


CHAPTER THREE

  • 3.1 Research Methodology
  • 3.2 Research Design
  • 3.3 Area of study
  • 3.4 Population of study
  • 3.5 Instrument for data collection
  • 3.6 Validity and reliability of the instrument
  • 3.7 Method of data collection
  • 3.8 Method of data analysis
  • 3.9 Research Question

REFERENCES

.

CHAPTER FOUR

  • 4.0 Data Presentation and Analysis

REFERENCES


CHAPTER FIVE

  • 5.0 Summary, Recommendation and Conclusion
  • 5.1 Summary of findings
  • 5.2 Recommendations
  • 5.3 Conclusions
  • 5.4 Suggestions for further study

REFERENCES


Relationship between Banks and Customers in Nigeria’s Developing Economy (A Case Study of Union Bank of Nigeria Plc Okpara Avenue Enugu Branch)

CHAPTER ONE

1.1 Introduction

… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

Summary Headlines for Relationship between Banks and Customers in Nigeria's Developing Economy



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