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Relationship between Banks and Customers in Nigeria's Developing Economy

Relationship between Banks and Customers in Nigeria's Developing Economy

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DEDICATION

This research material, titled “Relationship between Banks and Customers in Nigeria's Developing Economy” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Economics for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Relationship between Banks and Customers in Nigeria's Developing Economy provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

  • 1.0 Banker / Customer relationship in developing economy
  • 1.1 Background of the study
  • 1.2 History of U.B.N Plc
  • 1.3 Statement of problem
  • 1.4 Research question
  • 1.5 Purpose of the study
  • 1.6 Significance of study
  • 1.7 Scope of study
  • 1.8 Limitation of study
  • 1.9 Statement of hypothesis
  • 1.10 Definition of terms

REFERENCES

CHAPTER TWO

  • 2.0 Literature Review
  • 2.1 Definition of Bank and Customers
  • 2.2 Bank/Customer relationship
  • 2.3 Duties of the bank to the customer
  • 2.4 Banker rights
  • 2.5 Yardstick for measuring bank performance
  • 2.6 Complaints of the customer. The services offered to them.
  • 2.7 Improving Bank performance in Nigeria
  • 2.8 The marketing concept and services orientation
  • 2.9 Assessment of Banker/Customer relationship

REFERENCES

CHAPTER THREE

  • 3.1 Research Methodology
  • 3.2 Research Design
  • 3.3 Area of study
  • 3.4 Population of study
  • 3.5 Instrument for data collection
  • 3.6 Validity and reliability of the instrument
  • 3.7 Method of data collection
  • 3.8 Method of data analysis
  • 3.9 Research Question

REFERENCES

.

CHAPTER FOUR

  • 4.0 Data Presentation and Analysis

REFERENCES

CHAPTER FIVE

  • 5.0 Summary, Recommendation and Conclusion
  • 5.1 Summary of findings
  • 5.2 Recommendations
  • 5.3 Conclusions
  • 5.4 Suggestions for further study

REFERENCES


Relationship between Banks and Customers in Nigeria’s Developing Economy (A Case Study of Union Bank of Nigeria Plc Okpara Avenue Enugu Branch)

CHAPTER ONE

1.1 Introduction

… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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Defense Procedure for Economics Researchers

In preparation for defending a project or seminar on Relationship between Banks and Customers in Nigeria's Developing Economy, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.

Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.

Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.

During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.

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