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Relationship between Banks and Customers in Nigeria's Developing Economy

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Relationship between Banks and Customers in Nigeria's Developing Economy


This page presents an excerpt of the available research material, including the Preliminary Pages, Table of Contents, Abstract, Chapters One to Five, and References. It provides a comprehensive overview of the study, enhancing readability and accessibility for students, and researchers seeking complete material on “Relationship between Banks and Customers in Nigeria's Developing Economy”.


ACKNOWLEDGEMENT


I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Economics for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Relationship between Banks and Customers in Nigeria’s Developing Economy (A Case Study of Union Bank of Nigeria Plc Okpara Avenue Enugu Branch) provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.




PRELIMINARY PAGES


CHAPTER ONE

  • 1.0 Banker / Customer relationship in developing economy
  • 1.1 Background of the study
  • 1.2 History of U.B.N Plc
  • 1.3 Statement of problem
  • 1.4 Research question
  • 1.5 Purpose of the study
  • 1.6 Significance of study
  • 1.7 Scope of study
  • 1.8 Limitation of study
  • 1.9 Statement of hypothesis
  • 1.10 Definition of terms

REFERENCES


CHAPTER TWO

  • 2.0 Literature Review
  • 2.1 Definition of Bank and Customers
  • 2.2 Bank/Customer relationship
  • 2.3 Duties of the bank to the customer
  • 2.4 Banker rights
  • 2.5 Yardstick for measuring bank performance
  • 2.6 Complaints of the customer. The services offered to them.
  • 2.7 Improving Bank performance in Nigeria
  • 2.8 The marketing concept and services orientation
  • 2.9 Assessment of Banker/Customer relationship

REFERENCES


CHAPTER THREE

  • 3.1 Research Methodology
  • 3.2 Research Design
  • 3.3 Area of study
  • 3.4 Population of study
  • 3.5 Instrument for data collection
  • 3.6 Validity and reliability of the instrument
  • 3.7 Method of data collection
  • 3.8 Method of data analysis
  • 3.9 Research Question

REFERENCES

.

CHAPTER FOUR

  • 4.0 Data Presentation and Analysis

REFERENCES


CHAPTER FIVE

  • 5.0 Summary, Recommendation and Conclusion
  • 5.1 Summary of findings
  • 5.2 Recommendations
  • 5.3 Conclusions
  • 5.4 Suggestions for further study

REFERENCES




1.1 Introduction

… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.…


CHAPTER TWO

LITERATURE REVIEW


2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …


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