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Relationship between Banks and Customers in Nigeria (A Case Study of Union Bank of Nigeria Plc Okpara Avenue Enugu Branch)
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Relationship between Banks and Customers in Nigeria's Developing Economy


This page presents an excerpt of the research material, providing a comprehensive overview of the study. It includes the Preliminary Pages, Table of Contents, Abstract, Chapters One to Five, and References, making it accessible and informative for students, researchers, and other readers interested in the topic of this study. Acknowledgement is also included, expressing gratitude to the individuals, institutions, and resources that contributed to the successful completion of the research, with materials and information sourced from the online platform sparklyn.com.ng, which provided valuable academic support.


PRELIMINARY PAGES

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Table of Contents
  • Abstract

CHAPTER ONE

  • 1.0 Banker / Customer relationship in developing economy
  • 1.1 Background of the study
  • 1.2 History of U.B.N Plc
  • 1.3 Statement of problem
  • 1.4 Research question
  • 1.5 Purpose of the study
  • 1.6 Significance of study
  • 1.7 Scope of study
  • 1.8 Limitation of study
  • 1.9 Statement of hypothesis
  • 1.10 Definition of terms

REFERENCES


CHAPTER TWO

  • 2.0 Literature Review
  • 2.1 Definition of Bank and Customers
  • 2.2 Bank/Customer relationship
  • 2.3 Duties of the bank to the customer
  • 2.4 Banker rights
  • 2.5 Yardstick for measuring bank performance
  • 2.6 Complaints of the customer. The services offered to them.
  • 2.7 Improving Bank performance in Nigeria
  • 2.8 The marketing concept and services orientation
  • 2.9 Assessment of Banker/Customer relationship

REFERENCES


CHAPTER THREE

  • 3.1 Research Methodology
  • 3.2 Research Design
  • 3.3 Area of study
  • 3.4 Population of study
  • 3.5 Instrument for data collection
  • 3.6 Validity and reliability of the instrument
  • 3.7 Method of data collection
  • 3.8 Method of data analysis
  • 3.9 Research Question

REFERENCES

.

CHAPTER FOUR

  • 4.0 Data Presentation and Analysis

REFERENCES


CHAPTER FIVE

  • 5.0 Summary, Recommendation and Conclusion
  • 5.1 Summary of findings
  • 5.2 Recommendations
  • 5.3 Conclusions
  • 5.4 Suggestions for further study

REFERENCES



1.1 Introduction

In this section, Relationship between Banks and Customers in Nigeria's Developing Economy is discussed, with relevant and recent citations. As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the aim and objectives of the study. Others are significance of the study, scope of work, research hypothesis and questions, limitation of the study and definition of terms.


CHAPTER TWO

LITERATURE REVIEW


2.1 Introduction

This chapter focuses on the review of related literature. A literature review presents current knowledge, as well as theoretical and methodological contributions, related to Relationship between Banks and Customers in Nigeria's Developing Economy. It documents the state of the art on the subject under study and provides a comprehensive survey of existing literature. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …


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