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Impact of Modern Office Equipments on Secretarial Staff

Impact of Modern Office Equipments on Secretarial Staff

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Reference ID: PS-4175-TM

DEDICATION

This research material titled “Impact of Modern Office Equipments on Secretarial Staff” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Office Technology and Management (OTM), Book Authors and Profound Scholars of existing or related project material on “Impact of Modern Office Equipments on Secretarial Staff” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    Impact of Modern Office Equipments on Secretarial Staff

    CHAPTER ONE

    1.0 Introduction

    1.1 Background Of The Study

    The use of modern office equipment is inevitable to offices in this modern era- until the 15th century. Before the advent of typewriters, publication of business documents was a difficult job and bored mostly to secretaries because everything has to be handwritten.

    With time and technological growth, business organizations witnessed information overload due to over increasing commercial transactions. Business therefore, needs technology to turn out words effectively, efficiently and continuously.

    These days, the world of work is changing fast, as we approach the new millennium modern equipment are fast replacing manual machines in the workplace, computer automated machines have gradually taken the work of men. With the level of sophistication and cut throat competition in our society, nobody is resting on their oars in the new technological age.

    Before now, most employers of labour needed all kinds of categories of workers. Some were trained on the job, while others came as experts. In the factories, people were employed in their thousands to do all kinds of jobs. Production machines, acquired long age, took time to warm up for use while workers took their turn in churning out the large number of workforce.

    Most management, employers of labour are of the view that the introduction of high technology to the workplace has made the work easier, faster, saves time and cost, especially on overhead, better than employing a multitude with no result.

    Again, with the introduction of new technologies, business men have been saved from carrying huge sums of money all over the place, the advent of electronic fund transfer is a pointer to this topic.

    The use of internet, E-mail, pagers, digitized telephone services, mobile phones, answering machines have made the job of executive, top managers less cumbersome and communication gap has been bridged with the popularization of these gadgets. Business and transactions can be discussed through these services.

    Even in terms of society for the workplace it is common feature in some big organization to mount circuit television, to monitor movement of people. Big time executive also use close circuit television to wade off intruders and those they don’t want to see, with this, productivity is thus enhanced.

    Brief History Of Nigerian National Petroleum Corporation (NNPC) Enugu Depot

    NNPC (Nigerian National Petroleum Corporation) depot Enugu is located at Emene in Enugu East local government of Enugu state. Commissioned on 25th August, 1979 by the military Administration of then Anambra state Col. D.S Abubakar.

    It has a total capacity of 12 million liters of petroleum products. It has only three by products in stock which include Premium Motor Sprit (PMS) otherwise called petrol, Dual Purpose Kerosene (DPK) and Automobile Gas Oil (AGO) ago or diesel for onward distribution to her customers the oil marketing companies.

    Enugu depot has a total number of six departments namely: Administrative, sales, security, accounts operation and safely departments with a total workforce of 250 workers. Each department is managed by the head of such department who equally reports to the depot manager who is the overall boss.


    1.2 Statement Of The Problem

    In a developing country like Nigeria, the use of modern office equipment in the office is still minimal because they lack the technical know how to put the one their disposal to good use. Lack of stilled manpower to update and maintain already acquired machines. Besides, constant power failure from the public electricity supply has not helped matters in any way.

    More over, some office worker especially secretaries sees the technological improvement as a challenge and also as threat to their job. These problems and anxiety in the minds of office workers, is likely to lead to a drastic reduction in production in most office.

    Finally, this situation calls for serious policies by management dealing with the problem, which psychologically destroys the mental and emotional state of workers.


    1.3 Purpose Of The Study

    For every act, there must be a reason and in light of this, the purposes of this study are:

    1. To discover what office equipment is all about.
    2. To identify the contributions of modern office equipment on the success of business organization.
    3. To examine the training needed for the operation of these office equipments.
    4. To identify how to maintain them in the office.
    5. To discover the problems associated with the use of these equipments.

    1.4 Significance Of The Study

    The significance of this study “modern office equipments and their contributions to the success of a business organization, a case study of NNPC Enugu depot” is that it will create awareness as well provide information on the roles these modern office equipment plays in seeing that NNPC Enugu depot achieve their goals and also meet up the standard. It is also recommended to the society in general and whosoever wishes to achieve efficiency on prudent.


    1.5 Research Questions

    The study came up with research questions so as to be able to ascertain the above stated objectives. The specific research questions for the study are stated below as follows:

    • What is office equipment all about?
    • Do these modern office equipments actually have any contribution on the success of business organization?
    • Do the operation of these modern equipments need any training program?
    • Do these modern office equipments require proper maintence?
    • Is there any problem associated with the use of these modern equipments?

    1.6 Scope Of The Study

    The researcher is concerned with the contributions of modern office equipments to the success of business organization with particular reference to Nigerian National Petroleum Corporation (NNPC) Enugu depot in Enugu east local government area in Enugu state.


    1.7 Definition Of Terms

    Office:

    it is a place /room /building where clerical duties are carried out.

    Modern:

    Involving up-to-date techniques or equipment. it is also refers as most recent or current

    Equipment:

    The tools / items needed for a particular purpose. In order words, it also means things that are needed to carry out work / job in the office; it could be electrical or manual.

    Researcher:

    Person that carry out the piece of work.

    Accuracy:

    Error free presentation.

    Machine:

    A device with an electrical power attached to it used in office production.

    Crude/Manual:

    Equipment that require physical exertion of energy to operate.

    Efficiency:

    Prompt delivering of jobs.

    Business:

    Knowledge of commercial procedures i.e. buying and selling.

    Operation:

    The manner in which business is carried out.

    Production:

    Output, increase in manpower.

    NNPC:

    Nigerian National Petroleum Corporation

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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