1.1 Introduction
In this section, Influence of Artificial Intelligence Chat Support on Customer Inquiry Resolution Rates is discussed, with relevant and recent citations. As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the aim and objectives of the study. Others are significance of the study, scope of work, research hypothesis and questions, limitation of the study and definition of terms.
1.4 Aim and Objectives of the Study
The study seeks to explore the influence of Artificial Intelligence Chat Support on Customer Inquiry Resolution Rates. The study is guided by the following objectives:
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