1.0 Introduction
1.1 Background Of Study
Poll is a public opinion survey in which either all members of a particular group, organization or randomly chosen respondents from a sector of population, are asked carefully designed questions to extract specific information.
In some organization, suggestion box are still in use as a method of extracting the opinion of it staff and individuals under the organization and this is an old and inefficient method of opinion survey. A lot of limitations are associated to this type of polling system and some of these (but not limited to these) limitations are;
- An Individual might not be able to make the complain if ask face to face but will do that better at his or her convenience.
- Proper records of complaints and suggestion from a long period of time might not be properly kept and these record are very important for management
- Unwillingness attitude and bias mind of some of the staffs when attending to individual issues and needs.
- Time wasted in manual processing of complaints and suggestions.
This project tends to curb the difficulties individuals face in lodging complaints and making suggestion.. It can be a case study of any organization or department especially schools (Secondary and Higher Institutions).
1.2 Aims and Objectives of Study
The aim of the study is to design and implement a Computerized Opinion Poll Information Management System. In achieving this aim, the following specific objectives were laid out as follows:
- To develop software that will replace the manual method of making suggestion, lodging complaints and requesting for information.
- To create a system to properly manage the records of opinion and suggestions of individuals.
- To eliminate the error involve with manual method of handling students issues.
- To improve communication between the organization and individuals whereby the feedback will be sent to them through the feedback module
- To enhance the time it take to process request or complaint.
- The ability to acknowledge request when a complaint is lodged.
- The ability to access and retrieve information after a long period of time.
1.3 Scope Of Study
The Scope of this project involves management information keeping and the use of web based platform for pooling systems.
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