This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban Region. People hold different opinions about the secretaries roles. they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or diminish the efficiency of an industry.
The study also seek to find out whether lack of appreciate communicating machine affect the roles of secretaries. It went further to stress whether lack of knowledge of the administrative principles may hinder secretarial roles, whether executives do not give the secretaries free-hand to implement the necessary administrative principles.
In collecting data, the study was designed to cover selected communication industries as the population through sampling of the secretaries. The population were made up of 100 people and the researcher made use of questionnaire which was distributed to the respondent. Was later collected.
It was concluded that regular seminars, workshops and conferences should be organized for the secretaries in order to up-date their knowledge and experience on the secretarial profession and that the employers should work hand-in-hand with their secretaries, be able to delegate duties to them and provide enough working equipment for carrying out their duties.