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Rewards and Employees Job Satisfaction of Selected Outsourced Service Providers

Rewards and Employees' Job Satisfaction of Selected Outsourced Service Providers

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Reference ID: PS-13869-TM

DEDICATION

This research material titled “Rewards and Employees' Job Satisfaction of Selected Outsourced Service Providers” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “Rewards and Employees' Job Satisfaction of Selected Outsourced Service Providers” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    Over the years, rewards and job satisfaction have been issues of concern to employers and employees in various organizations globally. Outsourced service providers in Jos, Plateau State are not exceptions. Besides, inadequate reward factors such as pay, fringe benefits, recognition, promotion and job security are some of the major reasons responsible for employees’ dissatisfaction and intention to leave their current organizations. Moreover, the immediate precursor of lack of satisfaction or dissatisfaction of employees of outsourced service providers has been caused by low or poor rewards which raises great concern for both academic administrators and human resource managers in Nigeria. In light of the above, this research sought to examine the relationship between rewards and employees’ job satisfaction of selected outsourced service providers in Jos Plateau State.

    A survey research design was adopted. The population consisted of all the employees of the five (5) selected outsourced service providers in Jos, Plateau State. The sampling technique used was census. A census method was used to study thepopulation which stood at 541being the entire employees of the five selected outsourced service providers. A total of 541 copies of the questionnaire were distributed; out of which a total number of 448 (82%) were properly filled and returned, while 93 (17.2 %) were not returned. A validated questionnaire was used as the research instrument. The result of the reliability test utilizing Cronbach’s Alpha test ranges from 0.762 to 0.956. Simple regression analysis and Pearson product moment correlation test were used to test the hypotheses.

    The findings of this study revealed that pay (R2 = 0.665, p<0.05), fringe benefits (r=0.747, p<0.05), Recognition (R2 = 0.558, p<0.05), Promotion (R2 = 0.683, p<0.05), and Job Security (R2 = 0.711, p<0.05)have positive significant effect on employees’ job satisfaction of selected outsourced service providers in Jos, Plateau State.

    The study concluded that, all the reward factors had a significant positive relationship with employees’ job satisfaction of the outsourced service providers in Jos, Plateau State. It is therefore, recommended that management of these outsourced companies improve on these rewards that have a direct and significant effect on employees’ job satisfaction (pay, fringe benefits, recognition, promotion and job security) in order to reduce the level of dissatisfaction among employees which could lead to low performance and productivity.


    Rewards and Employees’ Job Satisfaction of Selected Outsourced Service Providers

    CHAPTER ONE

    1.1 Introduction

    … As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

    Summary Headlines for Rewards and Employees' Job Satisfaction of Selected Outsourced Service Providers



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