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Secretarial Practice in the Banking Sector; Problems and Prospects

Secretarial Practice in the Banking Sector; Problems and Prospects

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DEDICATION

This research material, titled “Secretarial Practice in the Banking Sector; Problems and Prospects” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Office Technology and Management (OTM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Secretarial Practice in the Banking Sector; Problems and Prospects provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    ABSTRACT

    Wema Bank Igboora Branch serves as the case study and the research project was carried out to iron out the Problems and Prospects on Secretarial Practice in Banking Sector.

    1. The chapter one of this project started with the Background information of the topic under review and also shows the significance of the study. Scope and limitation of the study.
    2. Chapter two has to do with literature reviews and works of different authors concerning the topic of the project.
    3. Also chapter three is about research methodology, data collection, method, population and sampling technique and questionnaire administration for examining research topic.
    4. Chapter four dealt with presentation and analysis of data collection and as well as discussion of findings.
    5. Lastly, chapter five contained summary of the whole research in work and possible recommendations were also offered.

    Secretarial Practice in the Banking Sector; Problems and Prospects

    CHAPTER ONE

    1.0 Introduction

    1.1 Background to the Study

    According to Klein (1958), the origin of secretarial profession can be trace to the Fifteen century in the Roman Empire were a set of professionals were made to record the secret deed of the church. Also the word “secretary” is taken from the Latin word “Secretus” meaning “A notary scribes are professional letters writers and were known to be keeper of secret. Therefore, the term “secretarial practice” combines all the duties performed and carried out in the administrative department of an organization and all these duties can be performed by a trained secretary.

    Secretarial profession is for specialists who have undergone some special training in secretarial activities. It is a kind of profession that some wayward professional and academicians cannot venture into, because it requires sound knowledge of short hand writing, typing, knowledge of reception and telephoning activities, recording of minutes of the meetings, knowledge of filling and indexing, employers correspondence and knowledge of accounting.

    Secretarial practice is not for those who do not acquire secretarial skills as people believe that anybody can perform secretarial duties.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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    Defense Procedure for Office Technology and Management Researchers

    In preparation for defending a project or seminar on Secretarial Practice in the Banking Sector; Problems and Prospects, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.

    Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.

    Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.

    During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.

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