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The Problems of Ineffective Communication in an Organization

The Problems of Ineffective Communication in an Organization

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DEDICATION

This research material, titled “The Problems of Ineffective Communication in an Organization” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Secretarial Administration for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on The Problems of Ineffective Communication in an Organization provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

  • Introduction
  • 1.1 Background of the Study
  • 1.2 Statement of Problem
  • 1.3 Purpose of Study
  • 1.4 Scope of study
  • 1.5 Significance of Study
  • 1.6 Research Questions

CHAPTER TWO

  • Literature Review
  • 2.0 Introduction
  • 2.1 Definition of Communication
  • 2.2 Organization Communication
  • 2.3 Communication patterns in Organization
  • 2.4 Types of Organizational Communication
  • 2.5 Purpose of Communication
  • 2.6 Barriers and Remedies of Effective Communication

CHAPTER THREE

  • Research Design and Methodology
  • 3.1 Introduction
  • 3.2 Development of population of study
  • 3.3 Research Instrument
  • 3.4 Validation of Instrument used
  • 3.5 Method of Data Collection
  • 3.6 Procedure for Data Analysis

CHAPTER FOUR

  • Data Presentation and Analysis
  • 4.1 Introduction
  • 4.2 Data Analysis

CHAPTER FIVE

  • Discussion of Findings, Conclusion, Recommendation and Suggestion for further Studies.
  • 5.1 Introduction
  • 5.2 Summary of findings
  • 5.3 Conclusion
  • 5.4 Recommendation
  • 5.5 Suggestions for further Studies

BIBLIOGRAPHY

REFERENCES

APPENDIX


ABSTRACT

The research work was based on the problems of ineffective communication in business organization, a case study of Vetco Gray Nigeria Limited, Port-Harcourt. The purpose of the research was to find out the problems caused by ineffective communication and the strategies, which could be used to enhance effective communication in business organization.

In source for data for this study, relevant questionnaires were produce and distributed to both Senior and Junior staff in the organization as well as personal interviews.

The results of the data analysis were that:

  1. Industrial conflict and low productivity in business organization were as a result of ineffective communication.
  2. The strategies the organization adopted to enhance communication were not fully utilized.
  3. The organization adopted autocratic decision — making instead of participative management.

It was therefore recommend that:

  1. Management should focus more on participate management and decision making by asking for their opinions and allowing the members of the staff to make meaning contribution on issue concerning the organization.
  2. Management should address the workers properly and formally on issues and decisions made by the company to reduce the problem of misunderstanding and labour stand off.
  3. Management should from time-to-time organize training workshops, and seminars to help update the workers on information and to skills.

The Problems of Ineffective Communication in an Organization

CHAPTER ONE

1.0 Introduction

1.1 Background of the Study

Communication is indispensable in all sphere of human and business endeavours. It is the life wire and the key to success of all business organizations.

Communication involves everybody, it is the pivot upon which the existence of human and business organizations revolves, and based on this, the issue of communication has developed into a major area of study and formidable social force.

Eyre (1983), stated that “communication is not just the giving information, it is the giving of understandable information, it is the giving of understanding the message”.

Bernard (1938), saw communication as “the means by which people are linked together in an organization to achieve a common goal”. When there is a link between people towards achieving a common goal there is communication. In a business organization, if a manager is to relate to his subordinates, he must communicate effectively. If an organization wishers to stay in business and enjoy high patronage; there must be effective communication. Also, if management wants its decisions implemented, it must communication its policies and programmes effectively. The questions one faces are:

  1. What is effective communication all about
  2. What are the possible means to avoid the problems of ineffective communication? and
  3. What are the strategies to adopt to achieve effective communication.

1.2 Statement of Problem

Inefficient communication constitutes a major problem to any organization. It goes a long way in preventing such organization from achieving the set objectives. Irrespective of the different perspective one may look at it, be it from the angle of the employee or the employer, it is always believed that inefficient communication is unfavourable towards the realization of the organizational goals.

Some of the problems associated with ineffective communication in a business organization using my case study as an example are,

(1) lack of proper channels of communication throughout which information is obtained. This explains why there still exists situations were minor problems which could be solved by simple dialogue between the workers and the management most times lead into major problems which cause some set back in the company.

(2) Secondly, the organization is not willing to carry its employees along, through sharing of information on management decisions. This gave way for workers to receive and give information from the grave vine rumours, and rumour being unhealthy development brings about negative opinion and also leads to unfavourable reaction to the organizational problems. The business organizations I am researching on, being a manufacturing and service company, often run out of stock of raw materials, this explains why productions is not carried out as scheduled, no other genuine reason could be given for this lack of raw materials but inefficient communication which breeds negative development in an organization. And as we all know disrupted production does not enhance regular payment of workers salaries and motivation and when workers are hungry, they go unhealthy about the organization who does not truly see communication as vital aspect of communication gap is bound to suffer.

1.3 Purpose of Study

This research work is embarked upon for the following purposes:

  1. To find out the problems caused by ineffective communication in an organization.
  2. To find out the strategies which could enhance effective communication in organization.

1.5 Significance of the Study

This research work is aimed at using the most effective means of communication and its impact on all aspects of human and business activities. The result of this research work will also help business organizations know the strategies and how to implement it to enhance effective communication in organization, and also how to reduce the barriers to effective communication.

1.6 Research Questions

The following questions were produced to guide the researcher towards a meaningful and unbiased result:

  • What are the problems caused by ineffective communication in organizations?
  • What are the strategies employed by organizations to enhance communication?
…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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In preparation for defending a project or seminar on The Problems of Ineffective Communication in an Organization, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.

Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.

Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.

During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.

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