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I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Business Administration and Management (BAM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Total Quality Management: a Benchmarking Study for Improving the Sewage and Portable Water System provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.
PRELIMINARY PAGES
CHAPTER ONE
INTRODUCTION
- 1.1 Introduction
- 1.2 Background …
- ⋮
CHAPTER TWO
LITERATURE REVIEW
- 2.1 Introduction
- 2.2 Conceptual Review
- 2.3 Theoretical Framework
- ⋮
- 2.4 Empirical Studies
- 2.5 Research Gaps
- 2.6 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
- 3.1 Introduction
- 3.2 Research Design
- 3.3 Population of Study
- 3.4 Sampling and Sampling Technique
- 3.5 Validation of Research Instrument
- 3.6 Method of Data Collection
- 3.7 Method of Data Analysis
- 3.8 Questionnaire Administration
- 3.9 Ethical Consideration
- 3.10 Statistical Analysis
CHAPTER FOUR
DATA ANALYSIS, RESULT AND DISCUSSION
- 4.1 Introduction
- 4.2 Presentation and Analysis of Data
- 4.3 Re-statement of Research Questions
- 4.4 Test of Hypotheses
- 4.5 Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
- 5.1 Introduction
- 5.2 Summary of Findings
- 5.3 Conclusion
- 5.4 Recommendation
- 5.5 Suggestion for Further Study
REFERENCES
APPENDIX A - “QUESTIONNAIRE”
The topic of this Bachelor’s Thesis is Total Quality Management: A benchmarking study for improving sewage and portable water system in Lagos state Nigeria in the case of Helsinki Region Environmental Service Authority. The purpose of this research is to find a lasting solu-tion to the deterioration of the environmental service of Lagos state with a focus on the sew-age and portable water system through a benchmarking study of the Helsinki Region Environ-mental Service Authority’s administration.
The theoretical section of this thesis describes the main components of total quality man-agement (TQM), starting with definitions, different theories and historical views of TQM, and the principles of TQM. In addition, supporting methodologies and techniques, quality awards and excellence models are briefly discussed with an emphasis on process improvement, quali-ty assurance and benchmarking theories- as these factors form a strong basis for this re-search.
In the section on research methods, the development of the empirical research method is presented, with detailed description of the data gathering techniques used to access infor-mation. Much of the data was collected through interviews, brochures and information on the case company’s webpage. Qualitative research method was adopted for this study to ensure the authenticity, as the case company operates different department, hence quantitative ap-proach may not be adequate.
The empirical section illustrates the application of theory in the improvement of the case company. In addition, a general overview of the case company’s operation is described, show-ing the organization structure, strategy of operation and quality model. Finally, conclusions and recommendations for the improvement of the quality of the Lagos state environmental service are provided.
Findings indicated that the capital municipality environmental service was initially managed by 5 different companies, and in early 2010 the political decision was that this service will be managed by one company (Hsy). During this transition no major technical problem was rec-orded but administrative conflict on personnel orientation and management method to adopt emerged. Hsy planned to adopt the same system of environmental system in the capital mu-nicipality in the whole of Finland by 2014.
1.1 Introduction
… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.…
This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …
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