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Total Quality Management and Its Applications in 7-Up Bottling Company

Total Quality Management and Its Applications in 7-Up Bottling Company

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DEDICATION

This research material, titled “Total Quality Management and Its Applications in 7-Up Bottling Company” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Business Administration and Management (BAM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Total Quality Management and Its Applications in 7-Up Bottling Company provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    Total Quality Management and Its Applications in 7-Up Bottling Company

    CHAPTER ONE

    Introduction

    1.1 Background To The Study

    Total quality management is defined as the complete commitment to quality in all aspect of the firms operations. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business. TQM embraces the culture of continuous improvement of learning and adaptation to changing customer demands. According to Jones (2011) total quality management is a management technique is concerned with improving the quality of the organizations products and services and therefore directs all efforts to achieving it. NG-Journal of Social Development (2016). The research therefore seek to investigate Total Quality Management and its Applications in 7-UP Bottling Company Aba,

    1.2 Statement of the Problem

    The application of TQM provides some benefits to the organization which include

    Improving the effectiveness of the organization in improve the quality of production and client satisfaction; Ensures a high efficiency through improving the quality of inputs and outputs without increasing capital volume. Enhances Quality chains; Quality costs; and enhances efficiency in the organization. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business.

    However there are some problems associated with the implementation of TQM which include the issue of competition in the market. Some competitors equate quality with high cost and then proceed to lower quality. Problem of poor management practice in terms of a general lack of higher expectations affects the implementation of TQM; Poor organization structure which leads to duplication of duties hinders the smooth implementation of TQM;.Inadequate resources for total quality management; Some organization do not have adequate resources to implement TQM while some lack customer focus; showing that their strategic plan are not customer driven. Lack of effective measurement of quality improvement; TQM requires the monitoring of employees and processes, and the establishment of objectives which anticipate and satisfies the customer’s needs; Poor Planning; The inability of many firms to evolve strategic plans hinders the implementation of TQM 9. Lack of management commitment; Resistance of the workforce; Lack of proper training/Inadequate Human Resource Development also constitute other problems which hinders the successful implementation of TQM. Therefore the problem confronting the research is to investigate Total Quality Management and its Applications in 7-UP Bottling Company Aba

    1.3 Objectives of the Study

    1. To determine the nature and significance of TQM
    2. To determine Total Quality Management and its Applications in 7-UP Bottling Company Aba

    1.4 Research Questions

    1. What is Total quality Management?
    2. What is the effect of the application of Total quality Management?

    1.5 Significance of the Study

    The study shall serve as a vital source of information to managers of organizations

    1.6 Research Hypothesis

    Ho The application of Total Quality Management in 7-UP Bottling Company Aba is not effective

    Hi The application of Total Quality Management in 7-UP Bottling Company Aba is effective

    1.7 Scope of the Study

    The study focuses on the appraisal of Total Quality Management and its Applications in 7-UP Bottling Company Aba

    1.8 Limitations of the Study

    The study was confronted by some constraints which include logistics and geographical factor.

    1.9 Definition of Terms

    TQM

    Total quality management is defined as the complete commitment to quality in all aspect of the firms operations. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business. TQM embraces the culture of continuous improvement of learning and adaptation to changing customer demands.

    Effectiveness

    Is measured by comparing what a process or installation can produce with what they actually produce;

    Efficiency

    Is the amount of resources that have to be committed to obtain that output.

    Productivity

    Is measured by the production obtained (effectiveness) versus the invested effort in order to achieve the result (efficiency); in other words, if we can achieve more with less effort, productivity increases

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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