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Customers Satisfaction and Logistics Management

Customers Satisfaction and Logistics Management

Project / Seminar Material
Reference ID: PS-14439-TM

DEDICATION

This research material titled “Customers Satisfaction and Logistics Management” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “Customers Satisfaction and Logistics Management” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    This project study exposes the reader to what transportation management is all about. The various tools involve in management of transport business. Customers are very vital for the survival of transport business. This work exposes the reader to what keeps customer satisfied in any transport business various method where employed in collecting data for the study which involves personal interview and questionnaire.

    Different type of management tolls were examined, commuters were interviewed with the data collected, presentation and analyzing were done and finally summary were given and conclusion was draw.

    Customers Satisfaction and Logistics Management

    CHAPTER ONE

    Introduction

    This study fall within the area of transportation management. Transportation management deals with how business firms or organization involves in transportation business adopt or choose management tools that will help them achieve the objective which they have set themselves thereby implementing its vision. Thus it provide the behaviour of business organization in transportation management.

    The relevance of management to an organization is that it provide the organization with the policies and strategies that gives the organization the over all concept or nature of its business.

    Hence management is defined as a process by which manager create, direct, maintain and operate purposive organization through systematic co-ordinated co-operative human effort. This study intends to understand how managers perceive or visualize the customer or commuters who patronize their business to know whether managers know the relevance of commuters to success or their organization. The study also intends to know how commuters are satisfied with the management style of these organization.

    Lastly, for any business to successes management must devices strategies that will help the organization achieve its objectives the question now is how do managers perceive the concept of strategy formulation? Managers are subject to environmental turbulence, surprise san constraints. And these forms the basis on which managers should base their strategy and it is only managers who are knowledgeable on strategies in response to change in their environment. Briefly, the study is descriptive explorative. Major achievers of the research will be achieved by answering certain research question.

    1.1 Background Of The Study

    In Nigeria the need for an effective transport system becomes more obvious if taken into consideration the large size of the country and the need to dispose development move. The inability of Nigerians to device a better transportation system has been adaptation to the growth of the economic social and political life of the economy. Prominent among the problem, includes traveling difficult product, goods and services from areas of production to area of utilization.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

    Summary Headlines for Customers Satisfaction and Logistics Management



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