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Conflict and Conflict Resolution in an Organization A Case Study of Federal Polytechnic Nekede Owerri

Conflict and Conflict Resolution in an Organization

Project / Seminar Material
Reference ID: PS-1821-TM

DEDICATION

This research material titled “Conflict and Conflict Resolution in an Organization” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Public Administration (PA), Book Authors and Profound Scholars of existing or related project material on “Conflict and Conflict Resolution in an Organization” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

Conflict and Conflict Resolution in an Organization (A Case Study of Federal Polytechnic Nekede, Owerri)

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

  • 1.0 Introduction 1
  • 1.1 Background of the study 1
  • 1.2 Statement of the study 3
  • 1.3 Objectives of the study 4
  • 1.4 Research questions 4
  • 1.5 Statement of hypothesis 5
  • 1.6 Significance of the study 5
  • 1.7 Scope of the study 6
  • 1.8 Limitation of the study 7
  • 1.9 Definition of terms 7

CHAPTER TWO

  • 2.0 Literature review 9
  • 2.1 Introduction 9
  • 2.2 Meaning and nature of conflict 9
  • 2.3 Sources of conflict 12
  • 2.4 Types of conflict 21
  • 2.5 Manifestation of conflict in organization 25
  • 2.6 Techniques for resolving conflict 27

REFERENCES

35

CHAPTER THREE

  • 3.0 Research design and methodology 37
  • 3.1 Introduction 37
  • 3.2 Research design 38
  • 3.3 Sources/methods of data collection 38
  • 3.4 Population and sample size 39
  • 3.5 Sampling techniques 40
  • 3.6 Validity and reliability of measuring Instrument 41
  • 3.7 Method of data analysis 42

CHAPTER FOUR

  • 4.0 Presentation and analysis of data 43
  • 4.1 Introduction 43
  • 4.2 Presentation of data 43
  • 4.3 Analysis of data 43
  • 4.4 Test of hypothesis 53
  • 4.5 Interpretation of results 56

CHAPTER FIVE

  • 5.0 Summary, conclusion and recommendation 58
  • 5.1 Introduction 58
  • 5.2 Summary findings 58
  • 5.3 Conclusion 59
  • 5.4 Recommendation 60

REFERENCES

62

APPENDIX - “QUESTIONNAIRE”

ABSTRACT

This work, conflict and conflict aims as providing a first hand information on how conflict can be resolved effectively in an organization. From the on set, one should state the fact that conflict does not necessary indicate managerial failure rather, it is inevitable and an essential part of organizational behaviour. Conflict occurs when two or more people want the same thing or pursue different goals.

And there is no enough resource for that based on this scarcity conflict has become an everyday occurance in our personal and job lives. The views and ideas of scholars who emphasis on the topic are also discussed, in the case of research methodology the research explains the techniques used in collection and analyzing of data for accurate, useful and meaningful information.

Some of the techniques used are research design sample size and sampling techniques etc. The researcher presents, and analyses and interprets that data collected from the respondents in Federal Polytechnic Nekede Owerri. The returned research instrument (questionnaire) is group in two sections.

Finally, findings are elaborated and reasonable recommendation aimed at reducing conflict in organization are made. One of the recommendation made which is important if conflict is to be reduced in an organization is that management should move to wards more confrontation strategies.

Conflict and Conflict Resolution in an Organization (A Case Study of Federal Polytechnic Nekede, Owerri)

CHAPTER ONE

1.0 Introduction

1.1 Background of the Study

Since, Federal Polytechnic Nekede are working hand in hand to form a reasonable organisation. They have initiation and substance of peaceful and purposeful labour management relations which involve applying machinery dealing with complaints, grievance and disputes in an organisation.

In Federal Polytechnic Nekede, organisation deals with everything that affects the relationship between workers and employers, perhaps from the time the employee join the work in Federal Polytechnic Nekede is a corporate organisation, therefore in real terms, the institution is the regulation of employment relations by the employers management or their organisation, the workers organization and the third party private and/or government acting as an umpire of a controller, the purpose of which is joint decision making for co-operation of manpower resources for the attainment of organizational objectives of enterprise.

Federal Polytechnic Nekede organisation is the one that include the study of trade unions; management or employers association and the public bodies concerned with the regulation in Federal Polytechnic Nekede have their own power of authority and invested interest. The also have conflict resolution and collective bargaining in solving problems between management and the workers. The organizational union in Federal Polytechnic Nekede is made up of Academic staff Union (ASUP), No Academic staff union (NASU) and senior staff association of Nigeria institution of polytechnic (SSANIP)

The Federal Polytechnic Nekede was initially established as the college of technology, Owerri by edit No. 1 dated 1st April 1987. it was situated at the government technical college (GTC), Owerri premises along Egbu road Owerri. In 1987 it was renamed, the polytechnic Nekede by the Imo State Government.

The institution was taken over in April 1993 by the Federal government of Nigeria and it is now governed by the federal polytechnic Act.

The rector is seen as the chief executive of the institution with other principal officers who are two deputy rectors, the registrar, the bursar and the librarian etc.

1.2 Statement of the Problem

According to Okpara (1984:36) conflict is an inevitable out growth of functional inter-dependent and scarcity of resource modern organisation.

Conflict can not eliminate since Federal Polytechnic Nekede Owerri is an organisation and is modern organisation, conflict is inevitable in it.

This co-operation is owned by Federal Government where the base of politics reigns, they indulge in constant change of area, and once your own person is no longer in political sit another person takes over your position immediately.

Conflict existing in various offices. The made external and internal problems of organization get unsolved such as:

  1. Problem of incompetence person who were place in the name of having God father without knowledge and full experience of the job.
  2. Problem of embezzlement of fund, there by creating inadequacy in fund management.

Also, problem of manipulation power and change of area manager which has resulted to recruitment of incompetent person as the areas of manager.

Therefore incompetence is a balmier which stipulate and stimulate conflict in Owerri as a branch.

1.3 Objective of the Study

The purpose of this study is to examine conflict and its resolution on Federal Polytechnic Nekede Owerri Territory.

  1. To examine the causes of these conflict
  2. To ascertain the effects of conflict in the organisation
  3. To ascertain how the organisation resolves its conflicts
  4. Evaluation of the organizations over all conflict resolution strategies with a view a making recommendation.

1.4 Research Questions

  • What are the procedure for settlement of conflict in an organisation?
  • What are the causes of conflict in an organisation?
  • What are the effect of conflict in an organisation?
  • What is the essence and objectives of conflict in an organisation?

1.5 Statement of Hypothesis

As a guiding tool for this research, the following are hypothesis:

  • Ho: Conflict resolution does not leads to efficient and effective work productivity?
  • Hi: Conflict resolution leads to efficient and effective work productivity?
  • Ho: Conflict resolution does not lead to industrial harmony?
  • Hi: Conflict resolution leads to industrial harmony?

1.6 Significance of Study

This study is significant because it contributes towards finding a solution on conflict in an organisation, if not resolved by successive strategies it may lead to folding up of the organsiation or company.

This study will examine the source and problems of conflict faced by most corporations and the need for conflict resolution.

This need will ginger the management in the company to actors which will lead to efficiency of productivity which are objective of the organisation. Also the study will provide the organisation with scientific and useful information which will guide the process of conflict resolution. They study will also for student, lecturer, and research material.

With this work, it findings will aids to the existing body of knowledge in this subject matter and also provide report on further research.

1.7 Scope of the Study

This research work is interested in conflict resolution in an organization it uses Federal Polytechnic Nekede Owerri as a case organisation or corporation.

This topic is a very sensitive one and not a topic most government employees could like to discuss.

For instance, the human relation officer will never acknowledge such conflict because the believe that conflict is bad.

Since seen, unhealthy, they may be reluctant to give the researcher the necessary information and this behaviour will affect the accuracy of the research.

However, the researcher hope to collect data, through the use of questionnaire and existing literature or text books.

1.8 Limitation of the Study

This research project is being conducted with many either academic demands that are equally important.

The time allocated to project is therefore limited and will definitely affect the scope to be covered.

In addition, there is a problem of finance to move around in order to visit the institution used as a case study. There was also problem of insufficient research materials on the topic, these problems were however adjusted to by the researcher in order to ensure that this research work is a success.

1.9 Definition of Terms

Conflict:

A disagreement between two or more organisation members or groups due to different goals or status.

Organisation:

This is an economic establishment that is set up with the aim of achieving a goal or goals. It could be primarily set up for profit or for other purpose.

Work Force:

This means employees of an organisation.

Top Management:

These are those who are responsible for the making of basic policies of an organisation, they also make critical decisions involving an organisation

Policy:

This is frame work of action or direction of the activities or operation of an organisation

Commitments:

This has to do with official engagements.

Conflict Resolution:

Settlement of problem or disagreement between two or more organisation members or groups.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

Summary Headlines for Conflict and Conflict Resolution in an Organization



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