Effect of Stress on Secretaries Job Performance

Effect of Stress on Secretaries Job Performance

Project / Seminar Material
Reference ID: PS-3977-TM

DEDICATION

This research material titled “Effect of Stress on Secretaries Job Performance” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Office Technology and Management (OTM), Book Authors and Profound Scholars of existing or related project material on “Effect of Stress on Secretaries Job Performance” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    According to the research made concerning the relationship between a worker's life and his job, stress is assuming as number one killer disease in the modern world. The aim of this work was to find out the Effect of Stress on Secretaries Job Performance, what factors caused this stress and how their effects were manifested and could be controlled.

    To do this, literature review relating to the effect of stress on workers especially the secretary worker, was conducted. A questionnaire was drawn up with which data were collected. This was also supplemented by face-to-face interviews with secretaries and observation.

    The researcher from data analysis find out that secretaries under-face a lot of stressing situations in the process of carrying out their duties but some were more annihilating in the effect than others. Three important stressors were indentified, they were:

    1. Lack of adequate and important working materials and resources.
    2. Work overload.
    3. Strenuous human relation in the workplace.

    Recommendation were however made that adequate equipments should be provided for the secretaries and stress management programme should as well be introduced as this will help to examine stress and problem secretaries are passing through.

    Effect of Stress on Secretaries Job Performance

    CHAPTER ONE

    1.0 Introduction

    1.1 Background of the Study

    The secretary works in a dynamic environment which is full of conflicting situations and decision so much that no two working days are exactly the same. These conflicting decisions and instructions took all the time and day and demand quick attention, but the irony of it is that the time to perform these function is limited and does not increase rather, it seems to diminish and with this apparent shortage of time, comes “stress”.

    Stress is defined as physiological responses that occur when an organism fails to respond appropriately o emotional or physical threats. It can also be a tension or a situation or factor that can cause stress. Occupational stress can occur when there is a discrepancy between the demands of the environment or workplace and an individual's ability to carry out these demands.

    Evelyn (1990) stated that it should by now have emerged very clearly that the secretary will need her basic skills, her knowledge and her ability to apply these to her work situation, whether she works for a large or small organization.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

    Summary Headlines for Effect of Stress on Secretaries Job Performance