Effects of Staff Motivation on Job Performance

Effects of Staff Motivation on Job Performance

Project / Seminar Material
Reference ID: PS-6881-TM

DEDICATION

This research material titled “Effects of Staff Motivation on Job Performance” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Sociology, Book Authors and Profound Scholars of existing or related project material on “Effects of Staff Motivation on Job Performance” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    The social nature of the human animal makes the phenomenon of needs a sine-qua-non. Because human needs are insatiable, there has always been a continuous craving by man to satisfy his ever-growing needs. Yes! The satisfying of man’s needs, does it motivate him to higher performance and subsequently breeding higher productivity? Has there been fairness or equality in the attitude of employees? Equally, has the employees been duly consulted on their needs as employees? These among other things and questions are what this research work seeks to explore and answer. At the end of this work, we may have ascertained the level of the effects motivation has on job performance with specific consideration of Intercontinental Bank Plc. Onitsha Branch.

    Effects of Staff Motivation on Job Performance

    CHAPTER ONE

    Introduction

    1.1 Background to the Study

    The study of motivation and behaviour is a search for answer to the perplexing question about human behaviour (Hersey and Blanhers, 1979). The Motivation of people in organization through a popular subject of discussion in seminars, symposia, workshops and written professional journals and books, yet is one of the least understood concepts as a management technique (Francis and Milbourn, 1980). Often people do not know why others behave the way they do.

    Why they are behaving differently at present and how they may likely behave in future under the same conditions (Herbey and Blench, 1979). It is the responsibility or organisational managers to motivate their subordinates and employees to raise their level of output.

    Motivation is a force that is directed by the behaviour of people. It is thus a major factor that determines employees’ means of satisfying their needs as to improve their job performance. Financial institutions are specially considered in this project as areas whose success and survival depends strongly on the ability of the workers to efficiently utilize the available material resources in order to achieve the organisational goal.

    For such task to be performed employees need a lot of incentives as well as a conducive working environment in an organization in order to spur up the workers to work harder for a greater achievement.

    The job attitude of most financial institution workers in Nigeria and Anambra State especially has generated a lot of interest among scholars. The growing interest has always resulted to the seminars and workshops on job satisfaction and motivation. The main concern has always been on how to manage workers in order to put their maximum effort. So far the attempt made has not yielded the required result.

    It is a common reason why Nigerian workers are always being described as “lazy” unproductive, redundant, non-challant and irresponsible.

    Though there is a unanimous agreement on how to motivate a worker, I feel the worker has a need to be met and until this need is met, the worker’s attitude towards his work would remain bad. While some scholars have attempted to identify the various aspects of workers need.

    Alao (1984:16) and Anikpo (1984:38) felt that some of these needs have made workers exhibit negative attitudes towards their job. As the case with the present situation in Anambra State where the Nigerian Labour Congress (NLC) embarked on a strike action following the refusal of the state governor, Mr. Peter Obi to increase the wages of staff that was agreed upon. The financial institutions are the most affected by this situation especially with the present state of financial crunch in the country and Anambra state in particular resulting in social unrest and holding up activities in financial institutions.

    This research work therefore is set to answer questions raised above as well as to examine the views of scholars on the impact of motivation of staff on job performance with particular reference to the Intercontinental Bank Plc., Onitsha.

    1.2 Statement of Problem

    Motivation influences human behaviour in any work place. In recent years, it has been evident that there has been a general drop in the overall rating of performance of financial institutions. It is noted that in Nigeria that when workers are motivated, there will be a high productivity but in western countries other factors rather than money motivate workers.

    Does this hold true in Nigeria? Have employees been duly consulted on their needs as employees in the financial institution? This research work is designed to study these problems.

    1.3 Research Questions

    To carry out this research therefore, the following questions have been formulated by the researcher.

    1. What motivate employees in the financial sector?
    2. In what ways can employees in financial institutions be motivated?
    3. What are the factors responsible for work attitudes in financial institution?
    4. What are the possible solutions to the challenges facing employee in the financial institution?

    1.4 Objectives of Study

    For some years most organizations and industries, both public and private, have showed concern on increased productivity and have produced a wealth of literature on the issues of motivation. Therefore the objectives of the study are as follows:

    1. To establish what motivates employees in the financial sector.
    2. To find out how employees of financial institutions can be motivated.
    3. To ascertain the factors responsible for work attitudes in financial institutions.
    4. To suggest the possible solution to the challenges facing employees in the financial institutions.

    1.5 Significance of Study

    This research is aimed at finding out how to make employees increase their performance and hence increase productivity. It is intended to contribute to the growing literature on work motivation here in Anambra State, especially on financial institutions. It is also hoped that the study will provide a practical guide to the solution of perennial labour unrest in Nigeria.

    Another major significance of this research is its theoretical usefulness. Since the study is based on experimental data, it would yield insights that will affirm or challenge some of the basic assumptions of the classical theories of motivation.

    In addition, this research will make meaningful contribution in the area of public especially those that affect financial institutions.

    1.6 Definition of Concepts

    Capital:

    This is defined as wealth which may be used for producing more wealth.

    Labour:

    All human efforts of any kind, mental or physical, are known collectively as labour.

    Money:

    Is something which people generally accept a payment. Money is a medium of exchange.

    Motivation:

    To provide someone with a very strong reason or cause for doing something.

    Production:

    This is defined as the transformation of one thing into another.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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