Improving Customer Service in Nigeria Commercial Banks

Improving Customer Service in Nigeria Commercial Banks

Project / Seminar Material
Reference ID: PS-11513-TM

DEDICATION

This research material titled “Improving Customer Service in Nigeria Commercial Banks” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Banking and Finance (BF), Book Authors and Profound Scholars of existing or related project material on “Improving Customer Service in Nigeria Commercial Banks” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Objective of the study
  • 1.4 Significance of the study
  • 1.5 Scope of limitation
  • Reference

CHAPTER TWO

Literature review related

  • 2.1 Services rendered by the Nigerian commercial banks
  • 2.2 Relationship between banker and customer
  • 2.3 Circumstances under which the bank may
  • 2.4 Right and duties of commercial banks
  • 2.5 Right and duties of customer
  • Reference

CHAPTER THREE

Research Design and Methodology

CHAPTER FIVE

Conclusion and Recommendation

  • 5.1 Recommendation
  • 5.2 Conclusion
  • BIBLIOGRAPHY

Improving Customer Service in Nigeria Commercial Banks

CHAPTER ONE

Introduction

Banking: it is an institution established for the purpose of rendering retail banking services at a profit.

Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forced to be in no value and services oriented. But this high rate of growht at the banking industry has yielded to some undesirable side effect amongst these is the loss of professionalism in the services at banks to their customers. This is one of the major problem facing our banking system in Nigeria today. This is one of banking malfeasance but loss of professionalism in the surmise of banks to their customer was chosen in order not to deviate from the scope an limitations of his research work.

The solution to this problem lies with the management to regain the expected professionalism which should be exercised by banks dealing with their customer. The management can only achieve this by using any possible strategy to ensure that customer senses in Nigeria commercial bank their aims at determining the relationship that exist between commercial banks and their various customers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.

This works gives a true description of the right, duties and responsibilities of commercial bank to their customer. It also highlighted on circumstances under which the bank can disclose information about he customer is also pinpointed. This piece of ork also treated the measure to be ken to ensure that customer services in such area as staff and so on can be improved.

Further steps is to creating awareness as regard to the problems associated without commercial bank the cause of these problem and the possible ways of solving them. Banks start to derive a lot of benefits from the improvement of customers satisfactory services at all times

1.1. Background Of The Study

Improving customer services in Nigeria commercial banks. These banks are controlled under the central bank guide and control them. Commercial bank main aim is to improve their customer services which involves management providing the professionalism to achieve the possible strategy to ensure the aim objective of this purpose.

Their aim of improving customers sensitives in Nigeria by the following procedure they are as follows.

1. Improving the relationship between banker and customers, which are the

  1. Debtor − creditor relationship
  2. Agency
  3. Contractual and
  4. General relationship.

1.2. Statement Of The Problem

There are some problem in him in facing banks mostly commercial banks in Nigeria today, this problems hinder the grow of commercial banks in the society. The major problems hindering the growth of commercial services in banking system in this case a careful planned and excel ently promoted commercial service in banking can be stragled along the line by the inadequacy of staffing opening a number of branches in rural and uban area and fraudulent activities by staff.

1.3. Purpose / Objective Of Study

The objective of this can be seen thus:

  1. It will promote or improve customer services in banking system (commercial banks).
  2. It will serve as the relationship between banker and customer.
  3. It will provide creditor-Deptor relationship
  4. It will encourage management to exercise professionlism

1.4. Significance Of The Study

The significance of this study can never be over emphasized, it is aimed at determine the relationship that exist between commercial banks and their various customers. It also give a through description of the right, duties and responsibilities of commercial banks to their customer also on the circumstances under which the bank can disclose information about her customer for theremoer, it treats the measure to be taken to ensure that customer services in such areas as staffing and so on can be improved.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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