1.1 Introduction
Public relations is defined as a planned and sustained efforts by a library association or a library authority to promote librarianship within a given community or society. Similarly, according to Harlow, public relations is a distinctive management function which helps to establish and maintain mutual lines of communication, understanding, acceptance and co-operation between an organization and keep informed on and responsive to public opinion defines and emphasis the responsibility of management to serve the public interest, help management keep abreast of and effectively utilize change, serving as an early warning system to help anticipate trends, and uses research and sound and ethical communication techniques as its principals tools.
As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of terms.
1.2 Background of Study
The practice of public relations can be traced back to ancient times. The military reports and commentaries prepared by Julius Caesar can be viewed as triumph in personal and political public relations. During the medieval times both the Church and the guilds practice rudimentary forms of public relations. It was not until the Nigeria revolution against the British rule that more recognized PR activities became evident. The early patriots were aware that public opinion would play an important role in the Nigerian independence and planned their activities accordingly.
The debate of modern public relation techniques dates back to the first decade of the 1900's. Most historians agree that the first real PR pioneer was a man named Ivy Lee. In 1903, lee and George Parker opened a publicity office. A few years later, lee became the press representative to the anthracite coal operators and the pennsylvama Railroad. When confronted with a strike in the coal industry, Lee issued a “Declaration of principles”. This statement endorsed the concepts of openness and honesty in dealing with the public. It is also marked the shift from 19th century press agency to 20th century public relations. Lee went on to have a successful career counseling people such as john D. Rockfeller (Jr.). Among other achievements is most effective when it affects employees, customers and members of the community.
As Harold Lasswell explained 1928 “public relations” was a term used as a way of shielding the profession from the ill repute increasingly associated with the word “propaganda”. Propaganda has become an epithet of contempt and hate, and the propaganda have sought protective coloration in such names “public relation council, specialist in public education, public relation adviser”.
Public relations and publicity are not synonymous, but many PR campaigns include provision for publicity. Publicity is the spreading of information to gain public awareness for a product, person, service, cause or organization, and can be seen as a result of effective PR planning. More recently, in public relations, professionals are using technology as their main tool to get their messages to target audiences. With the creation of social network, belongs and even internet radio public relations professionals are able to send direct messages through these mediums that attract the target audiences. Methods used to find out what is appealing to target audiences include the use of surveys, conducting research or even focus groups” tactics are the ways to attract target audiences by using the information gathered about that audience and directing a message to them using tools such as social media or other technology.
There are various tools that can be used in the practice of Public Relation; traditional Tools include press releases and media kits which are sent out to generate positive press on behalf of the organization other widely and annual reports. Increasingly, companies are utilizing interactive social media, such as blogs, twitter and face book, as tools in their PR campaign unlike the traditional which allowed for only one-way communication, social media allows the organization to engage in two-way communication, and receive immediate feedback from their various stakeholders and publics. A press kit as one of the most popular and traditional tools for public relations are usually a folder that consists of a promotional materials that gives information about an event, organization, business, or even a person.
A fundamental technique used in public relations is to identify that audience and to tailor every message to appeals to that audience. It can be a general, nationwide or worldwide audience, but it is more often a segment of a population. A good elevator pitch can help tailored messaging to each target audience. Marketers often refers to economy-driven “demographics, such as black males”, but in public relations an audience is more fluid being whoever someone wants to reach. “Soccer Moms” and “NASCAR” clads. There is also psychographic grouping based on fitness level, eating preferences, adrenaline junkies”, etc.
In additions to audience, there are usually stakeholders, people who have a stake in a given issue. All audiences are stakeholders but not all stakeholders are audiences. For example, if a charity commissions a PR agency to create advertising campaigns to raise money to find a cure for a disease, the charity and the people with the disease are stakeholders, but the audience is anyone who is likely to donate money. Sometimes the interests of differing audiences and stakeholders common to a PR effort necessitate the creation of several distinct but complementary messages. This is not always easy to do and sometimes especially in polities (decision making) a spokesperson or client says something to one audience that angers another audience or group of stakeholders.
Reasons For Public Relations
The purpose of PR practices is to establish two-way communication seeking common ground or areas of mutual interest and to establish understanding based on truth, knowledge and full information.
In a family, or a small closely-knit communities there are few obstacles to mutual discussion and the communication of ideas. In commercial life, however, the family circle is usually widely dispersed and the absence of personal contact makes co-operation and understanding more difficult.
People skills in public relations practice use modern method of communication and persuasion to bridge the gap toe establish mutual understanding. Understanding is conditionals by reputation, previous experience and culturally; factors. To cultivate a good reputation, a credible identity and a positive co-operate strategy are important integral part of most public relations programmes.
Since the end of Nigeria independence, changes in Nigeria society have created an atmosphere in which public relations has shown tremendous growth. Some of the reasons behind the recent surge in this include:
- Many co-operation have recognized that they have social responsibility to serve the public. Finding the means of fulfilling this responsibility is the task of the PR department.
- A growing tide of consumerism has caused many corporation and government agencies to be more responsive and communicative to their customers or clients, a function served by the public relation department.
- The growing complexity of modern corporations and government agencies has made it difficult for them to get their message to the public without a department that is specially assignment to that task.
- Increasingly population growth along with more specialization and job mobility have made it necessary for companies to have communication specialists whose task is to interpret the needs of the audience for the organization.
All of the above have combined to mark the last thirty years the “era of PR”. Today, more than 50% of the top company in Nigeria has some kind of PR department. Along with this growth has come increased professionalization among public relations practitioners. For example, a professional organization, the public relations society of America, was founded in 1947 and adopted a code of standards in 1954.
Public relations education has made great strides in Nigeria. Recent estimates suggest that more than twenty universities in Nigeria offer courses in public relations. The importance of good PR practices to any organization cannot be over emphasized. The operation of successful library services relies heavily on the effective application of public relations strategy. Thus, public relations practices in library are aimed at increasing visibility of the profession within that society and also getting the public to understand and appreciate the role of the library as a social institution. The work of public services librarians has indeed gone beyond answering questions through the use of catalogues, stacks and shelves, to a stage were our communicative value has to improve. The library has to communicate its services to the outside world in order to breach the information and support life-long learning.
Therefore, public relations in this context deals with the several ways the public services librarians can use in promoting the library as a whole, through developing an identity and image and communicating library goals, and missions, to the community.
1.3 Statement of Problems
It is the intension of the researcher to investigate ways public relations is practiced in Nigeria public libraries and its effect on libraries. Over the years, public libraries had not considered it necessary to establish public relation units. Many organizations though that PR operates only in industries, ministries, newspapers, organizations, business organization, military etc. The development has retarded the marketing of PR services in public libraries. The need for it is seen in library board.
The public should be reminded that we live in an information dependent era, in which every individual requires access to various kind of information in order to be informed and lead a meaningful life and, to participate intelligently and knowledgeably in matters of public interest.
They should know that the library plays an important role in this process. A significant number of people in the country do not only lack an understanding of what library does but, also lack the knowledge of the range and nature of services offered by libraries.
Through public relations we should seek to establish, maintain and develop mutual understanding between the library and the various publics. This false image should be corrected in a possible way by informing and educating the public about the services offered by public libraries.
1.4 Aim and Objectives of Study
The aim of the study is to examine the state of public relation practices in Nigeria public libraries, using Abia State Library Board as a case study. In achieving this aim, the following specific objectives were laid out as follows:
- To explore the role of public relations in fostering partnerships and collaborations with other organizations and stakeholders;
- To identify those who are responsible for carrying out the practices of public relations in public libraries;
- To discover the public relation procedures, techniques, strategies and available operational tools;
- To critically evaluate public relations operations in public libraries problems and prospects; and
- To estimate the impact and benefits to be derived from good public relation practices by Nigerian public libraries.
1.5 Research Questions
The study came up with research questions so as to be able to ascertain the above stated objectives. The specific research questions for the study are stated below as follows:
- What is the role of public relations in fostering partnerships and collaborations with other organizations and stakeholders?
- What are the public relation procedures, techniques, strategies and available operational tools?
- What are the operations of public relations in public libraries problems and prospects?
- What is the impact and benefits to be derived from good public relation practices by Nigerian public libraries?
1.6 Research Hypothesis
In order to pursue the objective of this study, the following generalized statements have been designed to guide and aids in obtaining the result for the experiment to be conducted. For this work, the null hypothesis will be represented with H0 while the alternative hypothesis will be represented with hypothesis H1.
Hypothesis One
- H0: Effective implementation of public relations practices in Nigerian public libraries does not positively correlates with increased community engagement, awareness, and support for library services.
- H1: Effective implementation of public relations practices in Nigerian public libraries positively correlates with increased community engagement, awareness, and support for library services.
1.7 Significance of Study
The study on completion will basically add to the literature of librarianship especially in the area of public relations practices in university libraries. It will help librarians to realize the Public Relations (PR) programme nee to be planned for, and executed to enhance the image of the library and utilization of its resources.
The study will definitely go a long way in providing information to libraries Pr planners as a guide to relation and maintenance of a PR programme that will stand the test of time. It discovering the public relation procedures, techniques, strategies, challenges and available operational tools.
Finally, with its suggested areas for further study, the study will serve as a reference tool and a guide to all those students and scholars who would want to improve on the work by way or replication.
1.8 Scope of Study
The scope of this research is limited to Abia State Library Board, Umuahia. The board is used as a standard for assessing the extent public relations have been in practice in public libraries and the relationship public library has with its public.
1.9 Limitations of the Study
During the course of this study, many things militated against its completion, some of which are:
- Time Constraint: The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
- Research Material: availability of research material is a major setback to the scope of the study.
- Financial Constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
- Initial Cooperation Delay from Respondents: A particular limitation of this work came as a result of the respondent refusal to offer their cooperation at the initial time they were contacted. This contributed in making the success of this research study difficult.
1.10 Definition of Terms
Public Relations: the management functions which evaluates public attitudes, identifies the policies and procedures of an individual or an organization with the public interest and executes a programme of action to earn public understanding and acceptance. (Onwubike and Onu, 2002)
Strategies: This is a plan intended to achieve a particular purpose. It is also a process of planning something in a skillful way.
Challenges: A demanding task or situation. It is a new or difficult task that tests somebody's ability and skill.
Academic Library: According to the librarians glossary they are libraries established, maintained and administered by a university or any other tertiary institution of learning to meet the educational objectives of the institution.
1.11 Methodology
This is a means by which data are collected in study area so that the issue under survey would be brought to focus at the point worth pursuing and analyzed.
The methodology to be adopted in this research work is the questionnaire method. This method is chosen because of the population that is involved in the research is otherwise called ‘a case study research work' as a particular library is focused on investigation, allowing the gathering of data on large number of variables to enhance the validity of the findings.
A uniform questionnaire shall be designed and the individual data from the respondent is collected and joined to aggregate data for evaluation.
The questionnaire on the other hand shall be devoted to x-ray, assess and/or evaluate PR practices in public libraries. The researcher shall ensure that question in the questionnaire are carefully designed so as to avoid the collection of faulty and deceptive data. Furthermore, the questionnaire shall be personally administered or distributed by the researcher to the respondents, and shall be collected back by her thereafter.
