Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity

Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity

Project / Seminar Material
Reference ID: PS-25357-TM

DEDICATION

This research material titled “Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Office Technology and Management (OTM), Book Authors and Profound Scholars of existing or related project material on “Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    The study was carried out to examine the Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity in Lagos Metropolis. In achieving this aim, the following specific objectives were laid out as follows to: ascertain the range of new office technologies existent, investigate the level of usage of these new office technologies and identify the level of organizational productivity of the secretaries in Lagos Metropolis. The research design used in this report is descriptive design, utilizing questionnaire method to obtain information from the respondents for this project. A total of 180 (one hundred and eighty) respondents were selected for this study to represent the entire population of the study. For null hypotheses were formulated and tested using the one-way ANOVA and the t-test statistical tools at zero point zero five (0.05) level of significance. Primary data were collected from the primary source which questionnaire was used as an instrument of data collection while secondary data were sources from textbooks, journals, newspapers and the internet were employed. The data were presented on a frequency distribution table and analyzed using simple percentage, while hypothesis was tested using chi-square test. This study intends to contribute to a greater comprehension of the subject of matter. From a practitioner's perspective, the results of the study will provide a benchmark that can be used in assessing the effectiveness of the implementation of new office technologies in an office environment as well as define key productivity factors. Finally, this study will provide a foundation for future researches as this will serve as a motivation for many researchers to further examine other aspects of the subject matter.

    Student Perception of Office Managers Profession in Era of ICT Towards Organization Productivity

    CHAPTER ONE

    1.1 Introduction

    ICT is referred to as electronic or computerized devices, assisted by human and interactive materials that can be used for a wide range of teaching and learning as well as for personal use (Ofodu, 2007). Beckinsale et. al, (2006) defines Information and telecommunication technologies (ICT) as any technology we use to facilitate processing ,gathering, distribution and use of information. Bandele (2006) on the other hand, views ICT as, a revolution that involves the use of computers, internet and other telecommunication technology in every aspect of human endeavor. ICT may be viewed in different ways. ICT includes all forms of technologies such as internet, computers, websites, telephones, mobiles, wireless devices, networks, hardware, software and telecommunication equipment (Latu and Koh, 2007).

    As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitations of the Study and Definition of technical terms.

    1.2 Background to the Study

    For decades now, fast changes have been taking place in all facets of human life including the office environment. This is as a result of technological advancement. Every office in today's business world, be it government, industry or other human endeavors, require facts and accurate information for quick decision-making. The office worker, including the secretary, expects certain support from the organization into which he/she is employed. This support can be technological (machines and equipment) and human. In offices of past, manager's dictated memos and letters and secretaries typed them. Most recently, business have developed word processing centers and relied on personal computers and even electronic mail in an effort to lessen the need for secretarial support and make the employee-secretary very productive (Ezoem, 1995; Osuala, 2004).

    As a result of changes in technology, the role of secretaries in business has changed tremendously from that of typewriting and shorthand dictation, answering of telephone calls and processing of mails. Today's secretaries are exposed to office technology including the internet that make work much easier and knowledge more accessible (Edwin, 2008).

    Secretaries now have many technologically advanced office gadgets to ease their jobs and enhance proficiency and productivity leading to improved access to goods and services globally (Wofersohn, 2001). New technological equipment that has altered the procedures and technique for office functions include the computers, electronic mail/ commerce, voice mail, and the Internet.

    However, these new developments brought by technological challenges require even more knowledge and skills beyond being a professional secretary. For the secretary to be abreast with the changing times, face the challenges and overcome the old ways of doing things she or he needs training requirements in recent times to help meet organizational objectives. Information technology has affected many professions in recent times. The roles of secretarial professionals have been turned around by technology. It has provided the tools that shift the role of secretaries from that of information recorders to business strategists (Appah and Emeh, 2011). Several other authors are of the view that the secretary has to be well equipped to meet the present challenges of a modern office.

    The ministry of Education is one of the key ministries for the Government of Ghana. The overall goal of the Ministry is to provide relevant and quality education for all Ghanaians especially the disadvantaged to enable them acquire skills which will make them functionally literate and productive to facilitate poverty alleviation and promote the rapid socio-economic growth of the country. In order to achieve its broad objectives the ministry has employed a significant number of secretaries to perform clerical works.

    Therefore, in Lagos Metropolis where the research was carried out, the activities that was conducted is to know the Student Perception of Office Managers Profession in Era of ICT towards Organization Productivity.

    1.3 Statement of the Problem

    Investigation revealed that due to the introduction of sophisticated technological (electronic) office equipment into today's office and the role secretaries need to play in ensuring accuracy and efficiency in their jobs, the secretaries need to meet the challenges by acquiring new skills and competencies for efficient operations in the electronic office. There is continuous advancement in technology which has affected the secretarial profession in terms of the quality, speed and accuracy of works performed (Duniya, 2011).

    An automated office, undoubtedly, offers new roles and responsibilities for the secretary. Such new roles presuppose that additional training and qualifications are required from the secretaries. The relevance of automation in business was identified by Aromolaran (2003) as follows:

    1. Creating a distinct career path for the secretary.
    2. Automation creates a prominent place for the secretary on the organization chart.
    3. It creates routine and assigned roles for the secretary.
    4. With automation the secretary now spends less time in correcting, revising, proof-reading and reproducing documents.

    1.4 Aim and Objectives of Study

    The aim of the study is to examine the Student Perception of Office Managers Profession in Era of ICT towards Organization Productivity in Lagos Metropolis. In achieving this aim, the following specific objectives were laid out as follows:

    1. To ascertain the range of new office technologies existent towards Organizational Productivity in Lagos Metropolis
    2. To investigate the level of usage of these new office technologies towards Organizational Productivity in Lagos Metropolis
    3. To identify the level of organizational productivity of the secretaries in Lagos Metropolis

    1.5 Research Questions

    In order to achieve the objectives of this study a number of questions would be explored. Consistent with the topic and objectives the following questions will guide the study;

    • Does the introduction of office technologies impact on secretaries' productivity?
    • What are new office technologies in Lagos Metropolis?
    • What is the range of new office technologies existent towards Organizational Productivity in Lagos Metropolis?
    • What is the level of usage of these new office technologies towards Organizational Productivity in Lagos Metropolis?

    1.6 Research Hypothesis

    In order to pursue the objective of this study, the following generalized statements have been designed to guide and aids in obtaining the result for the experiment to be conducted. For this work, the null hypothesis will be represented with H0 while the alternative hypothesis will be represented with hypothesis H1.

    Hypothesis One

    • H0: There is no significant impact in the introduction of office technologies on secretaries' productivity
    • H1: There is a significant impact in the introduction of office technologies on secretaries' productivity

    1.7 Significance of the Study

    To date, just a handful studies have been published that looks at modern office technologies and secretaries' productivity in African nations and more particularly, in Nigeria. This study intends to contribute to a greater comprehension of the subject of matter. From a practitioner's perspective, the results of the study will provide a benchmark that can be used in assessing the effectiveness of the implementation of new office technologies in an office environment as well as define key productivity factors.

    Finally, this study will provide a foundation for future researches as this will serve as a motivation for many researchers to further examine other aspects of the subject matter.

    1.8 Scope of the Study

    Geographically, the study covers Lagos Metropolis, Iree, which is situated at the Ministry enclave in the Accra metropolis as a case study. Contextually, the study focuses on students perceptions technologies and their impact on secretaries' productivity.

    1.9 Limitations of the Study

    During the course of this study, many things militated against its completion, some of which are:

    1. Time Constraint: The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
    2. Research material: availability of research material is a major setback to the scope of the study.
    3. Frequent power failure: This made the researcher append more money on fuel to ensure sustainable power.
    4. Financial Constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).

    1.10 Organization of the Study

    This study is organized into five chapters.

    • Chapter one of thesis discusses the overview of the study, problem definition, research question, research objectives, significance of the study.
    • Chapter two presents all the relevant literature review on waste management and its related concepts.
    • Chapter three addresses the identification of the most suitable research methodology for this research and
    • Chapter four presents a data analysis of findings gathered from the field.
    • Finally, chapter five presents the summary of findings, conclusion, and made relevant recommendations.
    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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