Training and Development of Human Resources as a Critical Factor in Banking Operations A Case Study of First Bank of Nigeria Plc Enugu Main Branch

Training and Development of Human Resources as a Critical Factor in Banking Operations

Project / Seminar Material
Reference ID: PS-12049-TM

DEDICATION

This research material titled “Training and Development of Human Resources as a Critical Factor in Banking Operations” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Banking and Finance (BF), Book Authors and Profound Scholars of existing or related project material on “Training and Development of Human Resources as a Critical Factor in Banking Operations” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

Training and Development of Human Resources as a Critical Factor in Banking Operations (A Case Study of First Bank of Nigeria Plc, Enugu Main Branch)

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE:

Introduction

  • 1.1 Background of the study
  • 1.2 Statement of the problem
  • 1.3 Objectives of the study
  • 1.4 Research questions
  • 1.5 Research hypothesis
  • 1.6 Significances of the study
  • 1.7 Scope, limitations and delimitations
  • 1.8 Definitions of terms.
  • REFERENCES

CHAPTER TWO:

Review Of Related Literature

  • 2.1 Introduction
  • 2.2 What is training
  • 2.3 Importance of training and development programme.
  • 2.4 Principles of learning
  • 2.5 Understanding training and development needs.
  • 2.6 On-the-job training
  • 2.7 Evaluation of training and development
  • Reference

CHAPTER THREE:

Research Design & Methodology

  • 3.1 Research design
  • 3.2 Area of study
  • 3.3 Population
  • 3.4 Sample and sample techniques.
  • 3.5 Instrument of data collection
  • 3.6 Methods of data presentation
  • 3.7 Methods of data analysis
  • REFERENCES

CHAPTER FOUR:

Data Presentation & Analysis

CHAPTER FIVE:

Finding, Recommendation & Conclusion

  • 5.1 Finding
  • 5.2 Recommendation
  • 5.3 Conclusion
  • REFERENCES
  • BIBLIOGRAPHY

ABSTRACT

This research work is aimed at finding the effect of training development in banking operation.

The purpose is to determine the relationship between the level of productivity and human resources, training and development, discovered the causes of high labour funnier in bank.

Also to determine whether the availability of training and development opportunities motivate staff of the banks, to enable them sick firmly to the service of the banks.

In conducting the research the researcher used oral interview, questionnaires and personal observations to collect the necessary data required.

A sample size of 53 (fifty- three) of First Bank Plc, were studied. The data collected were statistically analyzed by the use of percentage. On the application, it was discovered that training and development opportunities motivate workers and improves the level of job performance of the staff of the banks. Despite the fact that substantial number of banks employees have been trained, their perforce as still not encouraging.

Based on the above finding, the following recommendations were made. Banks should ensure that their training programme are will structured and planed equal opportunity for training and development should be given to every member of the staffs at all levels. Training programme should be supported with adequate job rotation and assignment. Training should be structured to cover many of the practical aspect of banking services. Trainers also should be equipped with materials and should ensure regular training for trainers to enable them update their knowledge.

The research are all so recommends that banks should keep this work and refers to it when ever a training and development programme is being designed. The idea of dumping research work in the archive with out and meaning full use of them is ill concerned.

Training and Development of Human Resources as a Critical Factor in Banking Operations (A Case Study of First Bank of Nigeria Plc, Enugu Main Branch)

CHAPTER ONE

1.1 Introduction

… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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