Critical Factor in Banking Operations Development and Training of Human Resources

Critical Factor in Banking Operations Development and Training of Human Resources

Project / Seminar Material
Reference ID: PS-15233-TM

DEDICATION

This research material titled “Critical Factor in Banking Operations Development and Training of Human Resources” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Human Resource Management (HRM), Book Authors and Profound Scholars of existing or related project material on “Critical Factor in Banking Operations Development and Training of Human Resources” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    This research work is aimed at finding the effect of training development in banking operations.

    The purpose is to determine the relationships between the level of productivity and human resources, training and development; discover the causes of high labour turnover in banks, especially commerce banks.

    Also to determine the whether the availability of training and development opportunities motivate staff of banks, to enable them stick firmly to the service of the banks.

    In conducting the research, the researcher used oral interview, questionnaires and personal observations to collect the necessary data required.

    A sample size of 53 (Fifty-three) of First Bank Plc, were studied. The data collected were statistically analyzed by the use of percentage. On the application, it was discovered that training and development opportunities motivate workers and improves the level of job performance of he staff of the banks. Despite the fact that substantial number of banks’ employees have been trained, their performance as still not encouraging

    Based on the above findings, the following recommendations were made: Banks should ensure that their training programmes are will structured and planned; equal opportunity for training and development should be given to evenly member of staff at all levels. Training programme should be supported with adequate job rotation and assignment. Training should be structured to cover many of the practical aspects of banking services. Trainers also should be equipped with materials and should ensure regular training for trainers to enable them update their knowledge.

    The researcher also recommends that banks should keep this work, and refer to it whenever a training and development programmes is being designed. The idea of dumping research works in the archive without and meaningful use of them is ill concerned.

    Critical Factor in Banking Operations Development and Training of Human Resources

    CHAPTER ONE

    1.1 Introduction

    … As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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