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Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry

Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry

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DEDICATION

This research material, titled “Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Human Resource Management (HRM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry

    CHAPTER ONE

    Introduction

    1.1 Background Of The Study

    The use of online services or software with Internet access to defraud victims or to otherwise take advantage of them has become paramount in the society we live in today. A very common form of online fraud is the distribution of rogue security software. Internet services can be used to present fraudulent solicitations to prospective victims, to conduct fraudulent transactions, or to transmit the proceeds of fraud to financial institutions or to others connected with the scheme. Hospitality online transaction is not left out. Presently most hotels, resorts and tourism centers engaged in online transaction/payment such as room reservation and other services. Online fraud can occur in during the cause of reservation transaction. Online fraud could result from chat rooms, email, message boards, or on websites.

    Hospitality reservation online fraud could occur in two ways. The first is when a criminal approaches the hotel management for online reservation and proposes a business transaction, and then uses fraudulent means to pay for it, using such as a stolen or fake credit card. As a result, the hotel management do not get paid for the transaction. The hotel who accepts credit cards may receive achargeback for the transaction and lose money as a result.

    Secondly, the most common fraud is taken place using credit cards this is when the account numbers and pin numbers are obtained by malicious people (hotel staff) when a transaction is done and they use this information to withdraw money from the guest’s. , e.g.: a person named Kushela does a transaction using a credit card with hotel staff. During this transaction people (hotel staff) may steal this guest’s identity and act as him and request payment to an offshore account with an excuse that isn’t verified to be true and just an excuse to steal the said credit card.

    Therefore, the impact of online fraud committed in the course of reservation in the hospitality industry has resulted to loss of trust, for both hoteliers and guests for each other.

    1.2 Statement Of Problem

    Online bookings for reservation in the Hospitality Industry are paramount. Hence, the increase of online fraud in course of reservation bookings online. Criminal activity involving the perpetration of a fraud through the use of the computer or the internet can take many different forms. One common form includes “hacking,” in which a perpetrator uses sophisticated technological tools to remotely access a secure computer or internet location. A second common criminal activity involves illegally intercepting an electronic transmission not intended for the interceptor. This may result in the interception of private information such as passwords, credit card information, or other types of so-called identity theft.

    The impact of online fraud on the Hospitality Industry has resulted to fear, distrust, loss of profit in business, bankruptancy etc.

    1.3 Objectives Of The Study

    This project work is aimed at studying the impact of online fraud committed in the cause of reservation in the Hospitality Industry with special reference to Mirage Hotel Enugu.

    Therefore, the objectives are as follows;

    1. To find out whether online fraud has been committed in the cause of reservation in Mirage Hotel Enugu.
    2. To determine various ways online fraud are perpetrated in the hospitality Industry
    3. To examine the impact of online fraud in the Hospitality Industry.
    4. To suggest ways of prevention of online fraud in the Hospitality Industry.

    1.4 Research Questions

    1. Has online fraud been committed in the cause of reservation in Mirage Hotel Enugu?
    2. What are the various ways online fraud are perpetrated in the hospitality Industry?
    3. What impact does online fraud has in the Hospitality Industry.
    4. What are the ways of prevention of online fraud in the Hospitality Industry?

    1.5 Significance Of The Study

    Online fraud has made it for people not to trust one another in business transaction. Therefore, the study will help to reveal techniques and methods to be applied to solve and prevent the problems of online fraud especially in the Hospitality Industry.

    Also this work will be of benefit to students of Hospitality Management because it will serve as a secondary material for those who intend to carryout similar research.

    1.6 Scope Of The Study

    This project is concentrated on the impact of online fraud committed in the cause of reservation in the Hospitality Industry. Its scope is limited to Mirage Hotel Enugu.

    1.7 Limitation Of The Study

    In cause of writing this project the researcher encountered some difficulties which serve as limitation to the study. The limitations include inadequate fund, lack of response, inadequate time frame and difficulties in searching for research materials.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

    CHAPTER FIVE

    Summary, Conclusion And Recommendation

    Summary

    This study was undertaken to examine the impact of online fraud committed in the hospitality industry. The Mirage hotel, Enugu state was selected as the case study. The first chapter highlighted the objectives of the study, the scope and the limitation of the study. In the second chapter, the review was undertaken to capture the reservation process, the hotel operation and online fraud. Literatures were drawn from international and local sources. In the third chapter, the study adopted the descriptive method of research. A total of 25 staff members of the Mirage Hotel, Enugu was enrolled in the study. The fourth chapter analyzed the responses and drew conclusion based on the obtained responses.

    Conclusion And Recommendation

    we can conclude on this study that online fraud has taken place in Mirage Hotel Enugu during the cause of reservation. Based on the responses obtained, there are three(3) high rated ways of committing online fraud which are Financial Information Compromise, Personal Information Compromise and Card detail Retain-ship Compromise.Every charge is another opportunity for an identity thief to access the information using sophisticated computer hacks and other malicious software, generally without the hotel’s knowledge. The study identified effects of Online fraud as low patronage, low trust level, emergency hospital logistics and uneasiness in business transaction.

    Furthermore, one of the ways of preventing online fraud in the hospitality industry is by installing effective internal control systems. This is because the internal control mechanism of the hospitality industry is important as some hackers would need internal access to be able to operate. Another safety measure is the employment of ethical hacking experts. These experts serves as watchdog for the website and online activities in the hospitality industry. The third method is the re-confirmation process which should be initiated by the hotel. After sign up and booking, hotels should endeavor to call, send an email to confirm booking and identity of the client. This ways, online fraud will be minimized although not totally eradicated.

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    Defense Procedure for Human Resource Management Researchers

    In preparation for defending a project or seminar on Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.

    Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.

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