The Effect of Working Condition on the Performance of Secretaries in an Organization A Case Study of Some Selected Organizations in Calabar

The Effect of Working Condition on the Performance of Secretaries in an Organization

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Reference ID: PS-4071-TM

DEDICATION

This research material titled “The Effect of Working Condition on the Performance of Secretaries in an Organization” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Office Technology and Management (OTM), Book Authors and Profound Scholars of existing or related project material on “The Effect of Working Condition on the Performance of Secretaries in an Organization” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    The Effect of Working Condition on the Performance of Secretaries in an Organization (A Case Study of Some Selected Organizations in Calabar)

    CHAPTER ONE

    1.0 Introduction

    1.1 Background of the Study

    Any organization that wishes to succeed in achieving it aims and objectives has to maintain a good working condition so as to achieve its goals. This is so because the intrinsic and extrinsic factors the intrinsic factor is the incentives attached to one’s job that is what influences the secretary within the job, and this include achievement, recognition, the work itself, responsibility promotion and possibility for personal growth, while extrinsic are the environmental condition attached to one’s work element that contribute or motivated the secretary e.g. interpersonal relationship with colleagues and subordinates.

    Management itself realizes that there are certain fundamental needs that must be satisfied it secretary’s due to function at their best, workers look for organization, firms, companies and institutions that offer jobs that provides satisfaction and sense of accomplishment it is in view of this background that the researchers intends to carry out this research work with the view of making employees improve their working condition as to get the best out of their employees.

    Secretaries are needed in every type of office, be it advertising and public education, law and medicine, manufacturing and industries, publishing and schools, insurance and bank etc they also work for politicians, writers and judges.

    It is an indisputable fact that the secretary is backbone of any organization, many achievements have been made by the management of the workforce of which the secretary is no exception.

    Secretary is derived from the latin word ‘secretaries’ meaning something know to one or few and kept secret or hidden from the view or knowledge of others, simply puts, a secretary is a keeper of secrets. He / she is a person who works in an office, working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meeting with people secretary cannot be efficient and effective if he / she is working under poor condition.

    1.2 Statement of the Problem

    This research work is focused on the effect of working conditions on workers productivities, the working condition of any organization plays an important role on the workers because the productivity of an organization depends largely on them, lack of good working condition in terms of intrinsic and extrinsic factors leads to an great decline in productivity.

    It is observed that many organizations are yet to realize the benefit of good working condition and consequently, this is greatly affecting their employees particularly the realization of this fact that prompted the researchers to go into a study of this nature.

    1.3 Aim and Objectives of the Study

    The main aim of this study is to ascertain the effect of working condition on secretary’s productivity in an organization.

    However, the specific objectives needed to achieve the above stated aim of this research, is stated as follows:

    1. To find out the effect of working condition on the company’s productivity;
    2. To identify the effect of good working condition on the secretary’s performance;
    3. To investigate the level of good working condition for secretaries; and
    4. To find out the working condition affect strategies for improving working condition for secretaries.
    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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