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The Role of Effective Communication in the Management and Resolution of Industrial Crises

The Role of Effective Communication in the Management and Resolution of Industrial Crises

Project / Seminar Material
Reference ID: PS-14402-TM

DEDICATION

This research material titled “The Role of Effective Communication in the Management and Resolution of Industrial Crises” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “The Role of Effective Communication in the Management and Resolution of Industrial Crises” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    The Role of Effective Communication in the Management and Resolution of Industrial Crises

    CHAPTER ONE

    Introduction

    1.1 Background Of The Study

    Effective communication in an organization makes room for cooperation and understanding between management and employees. It is seen as the nerve centre of any organization, lack of improper communication leads to dispute in an organization. To communicate well, requires not only the development of basic skills of speaking, listening, reading and writing, but also an awareness and understanding of the audience and the environment, successful communication requires not only that information should be transmitted and should be fully received and understood.

    Effective communication in different areas of specializations is an essential component for management employee relation. Most of the management problem arises because of lack of communication among employees or between managers and his sub-ordinate is the major cause of crises and low morale at work (hall 2014).

    Communication link different people together and private experience, that promotes social solidarity. Communication therefore can be seen as a means of transporting information to one’s self and to others (Daniel 2013) communication in it most general sense is a chain of event in which the significant link is a message. It is the production perception and understanding of messages that bank man’s nation of what is important, what is right and what is related to something else. However, communication is the transfer of ideas from the sender to the receiver; it also involves transmitting or exchanging obstruction (Nwachukuli 2010).

    Management is the process of making with and through others in order to achieve organizational goals in a changing environment. There must be efficient and effective use of limited resources (Ntekop 2010).

    Communication is seen as the process of sharing information, ideas, opinion between one person and another, the communication process involves the sender and the receiver (Roger 2010).

    Finally , communication therefore refers to the giving , receiving or sharing of knowledge ,ideas, feelings, the content of the mind, heart and the spirit of man and woman by such means as speech, signs, gestures and postures. Moreover, communication is efficient when the chosen recipient received exactly what the sender sent. Again communication is effective when the receiver does what the sender of the message actually intended. From the above definition it is discovered that communication is a mutual exchange between the sender and the fact that the messages are transmitted and interpreted within an individual or between two or more people to communicate effective response or feedback.

    1.2 Statement Of The Problem

    Under this section, researcher discovered that role of effective communication in the management and resolution of industrial crises have not been taken into consideration which finally results in communication breakdown. That leads to poor management of crisis and industrial conflicts in an organization.

    Over the years , most organization have had very poor or low success in their business transactions because communication have not been the main tools that drives their policies and strategy to affect their day to day activities towards the realization of their goals and objectives . Organizations pay little or no attention to grievances and disputes and they do not know how to effectively use communication to address problems generated.

    This study will examine how effective communication can be use to resolve industrial crises in organizations and proffer possible remedies to the lapse.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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