Total Quality Management A Benchmarking Study for Improving the Sewage and Portable Water System

Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System

Project / Seminar Material
Reference ID: PS-13681-TM

DEDICATION

This research material titled “Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    The topic of this Bachelor’s Thesis is Total Quality Management: A benchmarking study for improving sewage and portable water system in Lagos state Nigeria in the case of Helsinki Region Environmental Service Authority. The purpose of this research is to find a lasting solu-tion to the deterioration of the environmental service of Lagos state with a focus on the sew-age and portable water system through a benchmarking study of the Helsinki Region Environ-mental Service Authority’s administration.

    The theoretical section of this thesis describes the main components of total quality man-agement (TQM), starting with definitions, different theories and historical views of TQM, and the principles of TQM. In addition, supporting methodologies and techniques, quality awards and excellence models are briefly discussed with an emphasis on process improvement, quali-ty assurance and benchmarking theories- as these factors form a strong basis for this re-search.

    In the section on research methods, the development of the empirical research method is presented, with detailed description of the data gathering techniques used to access infor-mation. Much of the data was collected through interviews, brochures and information on the case company’s webpage. Qualitative research method was adopted for this study to ensure the authenticity, as the case company operates different department, hence quantitative ap-proach may not be adequate.

    The empirical section illustrates the application of theory in the improvement of the case company. In addition, a general overview of the case company’s operation is described, show-ing the organization structure, strategy of operation and quality model. Finally, conclusions and recommendations for the improvement of the quality of the Lagos state environmental service are provided.

    Findings indicated that the capital municipality environmental service was initially managed by 5 different companies, and in early 2010 the political decision was that this service will be managed by one company (Hsy). During this transition no major technical problem was rec-orded but administrative conflict on personnel orientation and management method to adopt emerged. Hsy planned to adopt the same system of environmental system in the capital mu-nicipality in the whole of Finland by 2014.

    Total Quality Management: A Benchmarking Study for Improving the Sewage and Portable Water System

    CHAPTER ONE

    1.1 Introduction

    … As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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