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Design and Implementation of Electronic Ticketing System

Design and Implementation of Electronic Ticketing System

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Reference ID: PS-5299-TM

DEDICATION

This research material titled “Design and Implementation of Electronic Ticketing System” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Computer Science (CS), Book Authors and Profound Scholars of existing or related project material on “Design and Implementation of Electronic Ticketing System” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction

    CHAPTER THREE

    SYSTEM ANALYSIS AND DESIGN

    • 3.1 Methodology Adopted
    • 3.1.1 Problem Identification Using SSADM
    • 3.2 Analysis of the Existing System
    • 3.2.1 Dataflow of the Existing System
    • 3.2.2 Disadvantages Of The Existing System
    • 3.2.3 Weakness of the existing System
    • 3.3 Feasibility Study
    • 3.3.1 Economic Feasibility
    • 3.3.2 Technical Feasibility
    • 3.3.3 Operational Feasibility
    • 3.4 Analysis of the Proposed System
    • 3.4.1 Data Flow Diagram of the Proposed System
    • 3.4.2 Advantages of the Proposed System
    • 3.4.3 Justification of the Proposed System
    • 3.5 Functional Requirements
    • 3.5.1 Use Case Diagram Of The Admin / User Privileges
    • 3.6 Data Requirements
    • 3.7 High Level Model of the Proposed System

    CHAPTER FOUR

    SYSTEM DESIGN AND IMPLEMENTATION

    • 4.1 Objectives of the Design
    • 4.2 Cohesion and Decomposition High level Model
    • 4.3 Control Center / Overall Dataflow Diagram
    • 4.3.1 Proposed System Operation Flowchart
    • 4.4 System Specification and Design
    • 4.4.1 Input and Output Specification
    • 4.4.2 Database Specification and Design
    • 4.4.3 Data Dictionary
    • 4.5 Choice and Justification of Programming Language
    • 4.6 Program Documentation
    • 4.7 Implementation Techniques
    • 4.7.1 System Testing
    • 4.8 Programming Module Specification
    • 4.8.1 Installation
    • 4.9 Computer Hardware Minimum Requirement
    • 4.10 Software Requirement
    • 4.11 Personnel / User Training
    • 4.12 File Maintenance Module

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary
    • 5.3 Conclusion
    • 5.4 Recommendation

    REFERENCES

    APPENDIX A - “SOURCE CODE”

    APPENDIX B - “OBJECT PROGRAM”


    Design and Implementation of Electronic Ticketing System

    CHAPTER ONE


    Introduction

    1.1 Background of the Study

    In the advanced world like China, Britain, Australia and the United State of America, ticketing system are usually automated with the use of internet and e-commerce. Smart cards are usually used to make payment and ticket generated after. The use of electronic ticketing system has increasingly helped to address the problem of long queue and time wastage problem.

    An electronic railway ticketing system is a computerized system that is designed to collect, store and retrieve information as well as conduct transactions related to passengers and trains. The idea behind a web-based railway ticketing and payment system was originally designed and incorporated by airlines operators.

    E-tickets or card indicates that its holder has right to a specified service, rightor consideration. Electronic tickets (e-tickets) give evidence that their holders have permission to enter a place of entertainment, use a means of transportation, or have access to some internet services (Wee Kim Li, 2007). E-ticket system is an easy and quick way to pay for train services. Electronic ticketing is a way of documenting sale, checking ticket usage and accounting for a passenger’s transportation without the traditional usage of paper “value documents”. Passengers can make payment and print their e-tickets ubiquitously. Railway ticketing system is an essential system designed to address the problem of long queue and unnecessary time wastage associated with railway ticketing. Ticket counter is generally associated with long queue; the problem is so clear and visible that it demands an urgent step in addressing the situation. Aside from the problem of long queue and time wastage, passengers also experience stress and frustration. Reasons for the long queue that is associated with the traditional railway ticketing includes the limited counters available to deal with passengers at peak time and transaction time (the time it takes the person at the service point to issue ticket and handle the “change” problem).

    Making payment online saves time as payment can be made anytime around the world. It also gives the railway corporation insight into what logistics will be needed for each journey. The aim of the system is to make railway ticketing quick, easy and less frustrating. The system attempts to reducethe service time of checking route and obtaining train ticket.

    The System will make it possible for railway customers to manage their payment electronically, and the administrators to work on the databases in a user friendly manner. The customers are to register online before getting access to the database. Once a user is registered, the user has an account which the user can use for query. The user can check availability of railway service for a particular day, make payment and print the electronic ticket. The user account will contain adequate information about the user entered during the registration and will also allow the user to get access to his previous transactions, make enquiry about the travel fare, check availability of seats, make payment and update his account. The railway administrator is required to login using an administrative password, once the password is authenticated, the administrator will have access to register another administrator, modify all the information stored in the database of the system. The information stored in the database will include; description of the train stoppages attributes and statistics of stations, and physical description of coaches, all the reservations that have been made, etc.


    1.2 Statement of the Problem

    The current system that the railway corporation make use of is an internal system (counter system). The counter system can only service all customer need from one point. Passengers will have to go to the counter in order to make enquiry, check train schedule and purchase their travel pass. The passengers will have to stay on the queue for long hour before been attended to. This counter system of attending to customers gave rise to a number of problems, some of which are;

    1. Inefficient customer service which leads to long queue during peak period (productive time is wasted on the queue).
    2. Business manager lacks the capacity to provide specialized service because they don’t have real time information.
    3. Poor financial management.
    4. No customer database.

    1.3 Aim and Objectives of the Study

    The aim of the project work is to develop a system that will handle railway ticketing process electronically. This is achieved by the following objectives;

    1. To analyze the existing system and determine its weaknesses.
    2. To design a system that allows railway passengers to check train service availability and obtain ticket electronically.
    3. To design a system that will reduce the cost of management associated with railway ticketing.

    1.4 Scope of the Study

    The scope of this project is to design a system that provides railway passenger with adequate information, register the personal data of the intending passenger, allow passenger to check train service availability and also make payment electronically.


    1.5 Limitation of the Study

    The system is limited to checking railway service availability, electronic payment and e-ticket generation. The system will not handle reservation without payment.


    1.6 Significance of the Study

    It is expected that the design and implementation of a system to automate railway ticketing will unveil the potentials of IT in rail transportation. The benefit of the system will be looked at from two perspectives;

    1.6.1 Significance of the system for the Railway Service Operator
    1. Better control of revenues
    2. Gain new customers with modern approach
    3. Reduce operation and maintenance costs
    4. Increased speed at boarding once the delay in transaction (ticketing process) has been removed.
    5. Valuable opportunities to add “new services”.
    1.6.2 Significance of the system for the Passengers
    1. Easy way to purchase their travel pass
    2. Convenient as it can be done by anyone and anywhere with an internet connection

    1.7 Operational Definition of Terms

    The following are the definitions of some of the basic terms used in the study:

    i. Railway:

    A track made of steel rails along which trains run. A railway is also a network of tracks with the trains, organization, and the personnel required for its working (Oxford Advanced Learner’s Dictionary).

    ii. Passenger:

    A person who is travelling in a car, bus, train, plane or ship and who is not driving it or working on it (Oxford Advanced Learner’s Dictionary).

    iii. Ticketing:

    The process of producing and selling tickets/slot for an event, service or sport game (Macmillan Dictionary).

    iv. Ticket:

    A paper slip or card indicating that its holder has paid for or is entitled to a specified service, right or consideration (www.thefreedictionary.com).

    v. Availability Checking:

    Availability checking is the process of checking if train service will be available for a particular day.

    vi. Railway Electronic Ticketing System [RETS]:

    This is the system that handles railway ticketing process using computer and the web.

    vii. Train:

    A train is a railway/railroad engine pulling a number of carriages or trucks, taking people and goods from one place to another (Oxford Advanced Learner’s Dictionary).

    viii. Train Schedule:

    A well define plan that defines the time and date a train will depart a station and thedate and time the train will arrival at the destination station.

    ix. Route:

    A fixed way along which a train travels or goods are regularly sent (Oxford Advanced Learner’s Dictionary).

    x. Nigeria Railway Corporation (NRC):

    Nigeria Railway Corporation is the state-owned enterprise with exclusive rights to operate railways in Nigeria.

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

    Summary Headlines for Design and Implementation of Electronic Ticketing System



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