1.1 Introduction
Robotic Process Automation (RPA) is an approach to automating processes within a broad pool of different technologies for process automation, each of which suits different processes and objectives (Willcocks et al. 2015b). A robot is a virtual or mechanical artificial agent. In practice, it is usually an electro-mechanical system which, by its appearance or movements, conveys a sense that it has intent or agency of its own. RPA development environments provide intuitive user interfaces that foster usability and rapid implementation of software robots. Thus, users build software robots by arranging a sequence of configurable modules and control flow operator to create a choreography according to business rules (Aguirre and Rodriguez 2017; Lacity and Willcocks 2016a). A recording function often facilitates this process, since it allows one to construct robots by tracing the execution of the tasks by the user (Moffitt et al. 2018).
As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitations of the Study and Definition of technical terms.
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