1.0. Introduction
1.1 Background of the Study
The advancement of any organization is very important in the improvement of workers performances, which are got through training and development, experience has shown that well organized and planned training and development functions with a minimal cos.
Nigeria Television Authority (NTA) was first established in Nigeria in 1886 so that information reaching to the people (the whole world) will be easier, NTA extended to other centres such that on April 1951, when the NTA Nigeria came into being a total of 16 cities and communities were receiving news. As a simple and public utility whose presence is felt in all the nooks and crannies of the federation NTA has numerous distribution channels and stations centers throughout the country. The strategic position which NTA occupies hence the need for training and development to meet the modern technological requirements.
According Obi (2001:172) Training and development are two different concepts which lead to staff intellectualism and improvement although they are used for the same levels of workers which means that graining and development involves the workers at all level.
In addition, Anyanwu 1996:4) Training and retraining of workers has therefore become a sine qua non in allayment of the set objectives of any private or public organization. It is true that much had been said on training and development as a tool for greater efficiency in both private and public organization, many scholars in different fields formed lots of theories in the nature of training and development and some of these have been diversifies. According to Sikula (1987:3) training is a short term education process utilizing a systematizing and organized procedure by which a non managerial personnel gains conceptual and theoretical knowledge or general purpose when a staff training and development is properly done, it instills confidence in the staff for maximum and efficient production in the execution of their duties and attainment of organizational goal.
1.2 Statement of the Problem
During the course of this projects problem were encountered. Apart from financial problems to cover the running cost there was also transportation problems most be the time travels were made by public transportation which most cases frustrated the schedule of the researcher.
Another problem was that of time constraints in most time was being wasted and lecture period scarifies in the process of getting materials in the cost of training and development will lead to ineffective confidence to general organizations. Therefore the identification of training and development as stressed in tylorism is therefore beneficial due to the trains and the organization. It's application to improvement.
1.2 Objectives of the Study
Training and development constitute systematic process of altering the behaviours of employees in the direction to increase organizational effectiveness and efficiency. They help to improving the surrent and future employee performance. Training plays an improvement role in an organization by upgrading employee performance and contributing effectively to course of the organization.
Training and development are import management tools for changing and directing job behaviour towards a specified organizational goal but the main purpose of studying training and development include;
- To increase employee operation performance
- To prepare the employee for future assignment
- To improve the job-relate skills of employees
- To update their knowledge and skills
- To develop proper job-related attitudes
- To prepare the personnel for higher responsibilities and task.
Training and development facilitates the personal to sharpen their conceptual, innovative, technical and administrative skill. Development is concerned with the growth of an employee in all respect, it is the process by which managers and executives acquire not only skills and competency in their present jobs but also capabilities for future managerial tasks of increasing difficulty and scope.
According to Stoner, training programmers are directed towards maintaining and improving current job performance while development programmes seek to develop skills for future jobs. Stated briefly, training of job centered where as development is career oriented.
A person thus can receive a training to improve skills on a new wards processing machine, where as development may come from a management course on effective leadership. However, this distinction between training and development can be an artificial one because both focus on learning.
1.4 Research Question
The study was aimed at process and procedures application to training and development. A research survey was undertaken and supplemented with documentary material from the library and other source including magazines etc.
The research questions are as follows:
- What is the level of customer orientation in Nigeria Television Authority (NTA)?
- Does NTA meet the needs and wants of it's customer?
- Does training and development help the NTA to achieve it's purpose?
1.5 Significance of the Study
This research project is significant in many ways. It is significant to the entire public sector because it will show the employees how staff training and development contribute to the achievement of organizational goals it is equally relevant to the student researchers.
It will afford her the opportunity to contributing to the solution of the problems involved in the research projects the research is also significant to the entire academic world. It will there preserve as a source of reference to future researchers by future academicians therefore hope that the finding of this study will be of great use to all public and private organization especially NTA which is focused here.
1.6 Scope of the Study
This study is limited to the training and development as tool for greater efficiency and productivity in a public sector, it's objectives is to show that the impact of training and development on the productivity and efficiency in public sector, it's also studies the role of training and development as a determinant for greater productivity or advancement. It is limited to Nigeria Television Authority NTA.
1.7 Limitation of the Study
Time Constraints:
Organizations are often forced to balanced the need to build up as detailed a picture of possible customer needs etc, against the desire to maintain improved their position in the training and development.
Budgetary Constraints:
Gathering and processing data can be very expensive, many organization like sections services especially NTA channel six, Aba.
Financial Constraints:
Due to lack of financial constraints, NTA services find it difficult to satisfy its customer because there is lack of funds to employ professionals and expertise to work in various department.
Haurding of Information:
NTA services has important and vital documents and information which are kept secret and any disclosure of such information will be harmful and amounted to betraying the confidence which customers have in them.
1.8 Definition of Terms
Attainment:
It means accomplishment
Advancement:
This means growth
Development:
It means the gradual growth of something so that it will become more advanced stronger.
Management:
This means the act of running and controlling a business or similar organization.
NTA:
It means Nigeria Television Authority
Production:
This means process of growing or making food, goods or materials, especially large quantities.
Research:
This means systematic investigation to discover facts collection of information.
Staff:
It means all the workers employed in an organization considered as a group.
Training:
Instruct in a skill, cause to perform.
Transmission:
Shafes and gears through which power passes.
Tool:
This means a technical method of training and development staff, employee.
…
