1.1 Introduction
Housing management is seen as a process demanding the performance of a specific home function (Stephen et. al. 2002). Every organization is set up for a definite purpose, in an organizational setting; people come together to work as a team in pursuit of organization and individual goals. Organizations rely on materials and human resources to achieve set goals and objectives of these the human element is the most important because without it no machine can function. Maintaining healthy landlord-tenant relationship in a residential property is a pre-requisite for societal advancement and growth. Good tenant employee relations back-up by a comprehensive tenancy agreement and timely payment of rents are required for a cordial relationship to exist between the landlords and to also boost tenant satisfaction (Salleh. 2008).
As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitations of the Study and Definition of technical terms.
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