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Design and Implementation of an Online Airline Reservation Information System

Design and Implementation of an Online Airline Reservation Information System

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Reference ID: PS-340-TM

DEDICATION

This research material titled “Design and Implementation of an Online Airline Reservation Information System” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Computer Science (CS), Book Authors and Profound Scholars of existing or related project material on “Design and Implementation of an Online Airline Reservation Information System” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.


Design and Implementation of an Online Airline Reservation Information System

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION

  • 1.1 Introduction
  • 1.2 Background of Study
  • 1.3 Statement of Problem
  • 1.4 Aim and Objectives of the Study
  • 1.5 Significance of Study
  • 1.6 Scope of Study
  • 1.7 Limitations of the Study
  • 1.8 Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

  • 2.1 Introduction
  • 2.2 Theoretical Framework
  • 2.3 Types of Information System
  • 2.3.1 Transaction Processing System (TPS)
  • 2.3.2 Management Information System (MIS)
  • 2.3.3 Decision Support Systems (DSS)
  • 2.3.4 Executive Support System (ESS)
  • 2.4 Application of Reservation Systems
  • 2.5 Advantages of Passenger’s Seat Reservation Information Systems
  • 2.6 Limitations of Passenger’s Seat Reservation Information System
  • 2.7 Concept of System User Registration
  • 2.7.1 Online System User Registration
  • 2.7.2 Usage of Online Registration Forms
  • 2.8 Manifest Information System Web Portal
  • 2.8.1 Types of Web Portals
  • 2.9 Database for Web Portals
  • 2.9.1 Merits of Integrating Databases in Web Applications
  • 2.10 Airline Reservation Information Systems
  • 2.10.1 Components of Reservation Information Systems

CHAPTER THREE

SYSTEM ANALYSIS AND DESIGN

  • 3.1 Methodology Adopted
  • 3.1.1 Problem Identification Using SSADM
  • 3.2 Analysis of the Existing System
  • 3.2.1 Dataflow of the Existing System
  • 3.2.2 Disadvantages of the Existing System
  • 3.2.3 Weakness of the existing System
  • 3.3 Analysis of the Proposed System
  • 3.3.1 Data Flow Diagram of the Proposed System
  • 3.3.2 Advantages of the Proposed System
  • 3.3.3 Justification of the Proposed System
  • 3.4 Functional Requirements
  • 3.4.1 Use Case Diagram Of The Admin / User Privileges
  • 3.5 Data Requirements
  • 3.6 High Level Model of the Proposed System

CHAPTER FOUR

SYSTEM DESIGN AND IMPLEMENTATION

  • 4.1 Objectives of the Design
  • 4.2 Cohesion and Decomposition High level Model
  • 4.3 Control Center / Overall Dataflow Diagram
  • 4.3.1 Proposed System Operation Flowchart
  • 4.4 System Specification and Design
  • 4.4.1 Input and Output Specification
  • 4.4.2 Database Specification and Design
  • 4.4.3 Data Dictionary
  • 4.5 Choice and Justification of Programming Language
  • 4.6 Program Documentation
  • 4.7 Implementation Techniques
  • 4.8 Programming Module Specification
  • 4.8.1 Installation
  • 4.8.2 Security Design Specification
  • 4.8.3 System Architecture
  • 4.9 Computer Hardware Minimum Requirement
  • 4.10 Software Requirement
  • 4.11 Personnel / User Training

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

  • 5.1 Introduction
  • 5.2 Summary
  • 5.3 Conclusion
  • 5.4 Recommendation

REFERENCES

APPENDIX A - “SOURCE CODE”

APPENDIX B - “OBJECT PROGRAM”

ABSTRACT

An Airline Reservation Information System is a computerized system used to store and retrieve information and conduct transactions related to travel. The aim of the study is to Design and Implement An Online Airline Reservation Information System. In achieving this aim, the following specific objectives were laid out as follows to design and develop an application software that will minimize cost of maintenance instead of spending more money in purchasing of new equipment and increase output of passenger manifest with the interconnection more than one computer system over network. The motivation that led to the implementation of the proposed system is as a result of inefficiency will be notified and new system design implemented. With references to the rapid growth in the information technology, it is deemed necessary to develop a fully computerized system for the processing of visa in Nigeria airways service through this project.

The methodology adopted in this study is the structured system analysis and design methodology (SSADM) which is a technical approach for analyzing and designing an application or system by applying object throughout the software development process. The programming language used is HTML, CSS, JAVASCRIPT, PHP, SQL and JQUERY. The reason why web programming languages was used is because, it is platform independent and it is a web based application. The study will minimize repetitive work done by the system administrator and reservation clerks and reduce effort and frustration for travelers in scheduling a trip, especially by reducing the search effort for the flight they need to take. The expected result is An Online Airline Reservation Information System that will verify and give accurate passenger airline seat reservation information through the use of an internet accessible device, and keep records of all immigrants and for processing visa with view of modifying it into a full computerized system.


Design and Implementation of an Online Airline Reservation Information System

CHAPTER ONE

1.1 Introduction

Airline Ticketing and Management Systems used to be a standalone system. Each airline had its own system, disconnected from other airlines or ticket agents, and usable only by a designated number of airline employees. An Airline Reservation Information System is a computerized system used to store and retrieve information and conduct transactions related to travel. Computer Manifest Information is classified as Passenger Service Systems (PSS) which handles a series of critical functions for the airline. For an Airline, the reservation system is a mission critical system that should use the latest state of the art technology to provide for all flight reservations on a robust platform, which is flexible and can be adapted to any style of airline. Secure and stable systems are vital to the airline industry which is why companies spend many years designing an architecture specifically suited to the nature of the airline industry which often requires tens of thousands of users to access and use the system simultaneously.

As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Limitations of the Study and Definition of technical terms.


1.2 Background of Study

In science and technology, the desire for improvement is a constant subject which triggers advancements. This is visible in every ramification and the airline industry is not an exemption. Airline reservation systems were first introduced in the late 1950s as relatively simple standalone systems to control flight inventory, maintain flight schedules, seat assignments and aircraft loading. Today modern airline reservation systems are comprehensive suites of products to provide systems that assist with a variety of airline management tasks and service customer needs from the time of initial reservation through completion of the flight.

Sosoliso Airlines Limited was a scheduled, domestic, passenger airline. For much of its existence it had its head office in Ikeja, Lagos State (Sosoliso Airlines, 2009). It was established in 1994 and started operations in July 2000. The Nigerian government set a deadline of 30 April 2007 for all airlines operating in the country to re-capitalise or be grounded, in an effort to ensure better services and safety. Seven airlines failed to meet the deadline and as a result would not be allowed to fly in Nigeria's airspace with effect from 30 April 2007. These were: ADC Airlines, Fresh Air, Sosoliso Airlines, Albarka Air, Chrome Air Service, Dasab Airlines and Space World Airline. The affected airlines would only fly when they satisfied the Nigerian Civil Aviation Authority (NCAA)’s criteria in terms of re-capitalization and thus be re-registered for operation (Nigeria Direct, 2007).

The World Wide Web has become tremendously popular over the last four years, and currently most of the airlines have made provision for online reservation of their flights. The Internet has become a major resource for people looking for making reservations online without the hassle of meeting travel agents by implementing an online reservation system this ensures that reservation are not only generated by the airline own staff but also by any travel agent using a Global Distribution system or other airlines that have a multilateral Interline Traffic Agreement with the airline.


1.3 Statement of Problem

The existing system is manual, this system is slow, time consuming and it is very difficult for each person to assess the Airline Reservation Information to verify an individual's airline transport ticket through office agents. Users inquire about the tickets through phones and it is very difficult for the user to remember all the details that they received through phones. It is very difficult to calculate how many people registered and how many seats on a particular plane are vacant. This requires quite a lot of time and wastage of money as it requires quite lot of manpower to do.

Finally, inability of the computer scientist to observe appropriate procedure in connection during installation poses treat to them, which however may lead to damage of the computer and cards


1.4 Aim and Objectives of the Study

The aim of the study is to Design and Implement an Online Airline Reservation Information System. In achieving this aim, the following specific objectives were laid out as follows to design and develop an application software that will:

  1. Keep records of all immigrants and for processing visa with view of modifying it into a full computerized system
  2. Verify and give accurate passenger airline seat reservation information through the use of an internet accessible device.
  3. Minimize cost of maintenance instead of spending more money in purchasing of new equipment, the money can be used in the maintenance of the faulty equipment.
  4. Reduce the number of manpower (staff) with the introduction of the computer network (computerized).
  5. Increase output of passenger manifest with the interconnection more than one computer system over network.

1.5 Significance of Study

From the viewpoint of the Online Airline Reservation Information System; the system will provide among other things the following;

  1. Minimize repetitive work done by the system administrator and reservation clerks.
  2. Maintain consistency among different access modes, e.g. by phone, by web, at the information desk and across different physical locations.
  3. Maintain customer information in case of emergency, e.g. flight cancellation due to inclement weather.
  4. Reduce effort and frustration for travelers in scheduling a trip, especially by reducing the search effort for the flight they need to take.

This study will be of immense benefit to other researchers who intend to know more on this study and can also be used by non-researchers to build more on their research work. This study contributes to knowledge and could serve as a guide for other study.


1.6 Scope of Study

The study focuses on the Design and Implementation of an Online Airline Reservation Information System using Sosoliso Airline in Enugu State as a case study.


1.7 Limitations of the Study

During the course of this study, many things militated against its completion, some of which are:

  1. Time Constraint: The time frame given to accomplish this project was very short due to school academic calendar and it was carried out under pressure which made the researcher not to implement some necessary features.
  2. Establishment Policies: Establishment policies posed a serious limitation as most staffs are not ready to release information needed for this project work. There were lots of information needed from the staffs of this institution to enhance the study which took them time to release or they did not release at all for security purposes, hence the scope was reduced.
  3. Research material: availability of research material is a major setback to the scope of the study.
  4. Frequent power failure: This made the researcher append more money on fuel to ensure sustainable power.
  5. Financial Constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet).

1.8 Definition of Terms

Computer Network: This is the process whereby two or more computers are connected so that they can communicate with each other at the same time. Share resources, file and other peripherals devices like scanner and printer.

Expert system: Is a computer program which solves problems from a specific knowledge base that is a body of knowledge in a specialized field.

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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