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Evaluation of the Quality Assurance Practices of Nigerian University Libraries

Evaluation of the Quality Assurance Practices of Nigerian University Libraries

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DEDICATION

This research material, titled “Evaluation of the Quality Assurance Practices of Nigerian University Libraries” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Library and Information Science (LIS) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Evaluation of the Quality Assurance Practices of Nigerian University Libraries provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    ABSTRACT

    University libraries are libraries established in universities to promote scholarship and research in various fields of learning. University library as Yusuf and Iwu (2010) put it are the nerve centres or the hubs around which scholarship revolves in the university environment. They are established with the obligation of providing bibliographic or information services that are essential for the fulfillment of the mission of the universities. For university libraries to remain relevant and central to the mission of the universities, provision of quality services is critical. This is because quality services in the university library demonstrate ‘fitness for purpose' of the library. Winkworth (2001) in support of this highlights that fitness for purpose entails effectiveness of the university libraries in achieving institution goals and objectives by ensuring high level of quality in their services.

    Quality as defined by 1S0 11620 (1994) is the totality of features and characteristics of a product or service that bears on the ability to satisfy stated or implied needs. It is a measure of excellence or a state of being free from defects and deficiencies. The quest for quality in the university libraries which evolves into quality assurance provides the opportunity to examine all elements of the library:- its structures, systems, services, processes and people to identify defects and ascertain conformity to acceptable standards. Unfortunately, from face value, personal experience and observation of the Nigerian university libraries, one could see that quality has eluded the Nigerian university libraries as they are not measuring up to the expectations for which they are established.

    This can be seen in the manner at which books are heaped at some corners of the libraries, abandoned or unattended to; inadequate library personnel comprising professional, para-professional and non- professional; lack of balanced collection; not meeting users' service demand; non or partial application of Information Communication and Technology to service; inadequate space; inefficient reference services; lack of user education/orientation and poor relationship between staff and users. With this state of the Nigerian university libraries, one begins to wonder if these libraries can assure quality. This phenomenon is observed by Aina (2013) that “out of over 120 university libraries in Nigeria only five (5) can meet the scholarly standard of a university community”. It is at this premise that this research is set to examine the quality of the Nigerian university libraries and evaluate the quality assurance and practices of these libraries.


    Evaluation of the Quality Assurance Practices of Nigerian University Libraries

    CHAPTER ONE

    1.1 Introduction

    … As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.…

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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