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Impact of Job Satisfaction on Worker Performance in Public Service

Impact of Job Satisfaction on Worker Performance in Public Service

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DEDICATION

This research material, titled “Impact of Job Satisfaction on Worker Performance in Public Service” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Accountancy / Accounting for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Impact of Job Satisfaction on Worker Performance in Public Service provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    ABSTRACT

    This project/research work deals with Impact of Job satisfaction on Workers Performance In Public Service in Nigeria. A case Study of Ministry of Education, Enugu. We have probably all wondered at some time about the problems and poor performance among workers in public service in the County, Nigeria. Some times there is continuous striking of workers to pass across their feeling to the government which has never brought solutions to such problems.

    Specifically, the research intends to point out the important asset to any establishment – which is the people working for it. To ensure that the workers are productive, there is need for job satisfaction into the works. If an employee is satisfy with his or her job, this may increase productivity and with increase in productivity, the establishment or agency would be able to meet up with its goal/objectives. This research is an insight into some managerial principles to guide an establishment or agency for effective operation using Ministry of Education, Enugu.


    Impact of Job Satisfaction on Worker Performance in Public Service

    CHAPTER ONE

    Introduction

    1.1 Background And Need Of The Study

    According to Shilt (1990: 120) “the most important asset to an establishment is not the amount of money it has in hand, building or other equipment, rather an establishment most prized assets are the people working for it”Ministry of Education, Enugu is set out to promote education, provide enabling environment for learning, reduce illiteracy, etc. in Enugu State. To achieve these objectives the Ministry employed a good number of workforce. To ensure that the workers are productive, the Ministry ensures that the workers have job satisfaction. (Nnaukwu, 1999: 16).

    Indeed employees are what makes an establishment successful or unsuccessful, for this reason, government agency like Ministry of Education, Enugu would find it worth while to devote a great deal of attention and resources in ensuring job satisfaction among its employee. Utazi (1985: 40).

    According to Enemadu, (1980: 16) in trying to improve the quality of Education in the State some key areas are given adequate attention when trying to encourage employees’ job satisfaction. He maintained, if employee was satisfied with his or her job this may increase productivity and with increase in productivity, the agency (Ministry of Education, Enugu) would be able to meet its set objectives.On the other hand, productivity would be affected by how much as employee is satisfied with his or her job because job satisfaction then becomes an important single factor that affects productivity, Udom (1985:28).

    1.2 Statement Of The Problem

    One of the problems affecting job satisfaction is the will to work. According to Stoney (1978: 55 – 56), a proper “people management” stimulates more and better work. He further said that managers must know why employee act as they do and what social psychological factor motivate them.

    …

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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