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Impact of Training on the Effectiveness of Secretaries in Banking Environment
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Impact of Training on the Effectiveness of Secretaries in Banking Environment

This page presents an excerpt of the available research material, including the Preliminary Pages, Table of Contents, Abstract, Chapters One to Five, and References. It provides a comprehensive overview of the study, enhancing readability and accessibility for students, and researchers seeking complete material on the topic stated above.

ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Office Technology and Management (OTM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Impact of Training on the Effectiveness of Secretaries in Banking Environment provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE

INTRODUCTION

    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • ⋮
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”


    ABSTRACT

    This research project titled impact of training on the effectiveness of secretaries was carried out using First Bank Nigeria Plc Challenge, Ibadan as a case study. Top executives and practicing secretaries were used to gather information on the above topic.

    Questionnaires and interview were the methodology adopted.

    It was discovered that training played a major impact on the job performance of secretaries, but it was not in isolation as other factors also contributed to the performance of secretaries.

    It was been recommended to all students and secretaries should make use of all the available training facilities at their disposal meaningfully.

    Conclusively, the impact of training on the job performance of secretaries cannot be over emphasized.


    CHAPTER ONE

    1.0 Introduction

    1.1 Background Information

    Secretaries are not born but made, although there are people with the potential of becoming good, effective trained and efficient secretaries. Before anybody can be called a secretary, he or she must have undergone certain trainings but the period of training varies from time to time and depends on the level of operation.

    In the words the degree of training will determine where the secretary will work. Generally, it is however required, that a person must undergo series of trainings before he/she can be called a qualified secretary.

    During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of a secretary to be able to discharge her duties effectively must have been acquired.

    Having acquired these, the end result is to be able to impact these skills and knowledge into others or make the best use of them in various places where such are needed.

    …

    CHAPTER TWO

    LITERATURE REVIEW

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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