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Management of Organizational Conflict in Government Agency

Management of Organizational Conflict in Government Agency

Project / Seminar Material
Reference ID: PS-14939-TM

DEDICATION

This research material titled “Management of Organizational Conflict in Government Agency” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “Management of Organizational Conflict in Government Agency” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    The cause of conflict, it’s consequences and the management of conflict in the Nigerian security printing and miniting company limited have been studied in this project. Survey questionnaires was adopted in collection of data. Respondents were drawn equally from all the departments of the company. Sample selection was by stratified probability sampling and it constitutes only the senior employees of the company. Data generator were analyzed using single percentage. Question were drawn is such a way that enabled the respondents the opportunity to express their consequences and ways it can be effectively managed. The result and findings of the study revealed that the causes of conflict in the Nigeria security, printing and miniting company limited was largely due to lack of proper information dissemination, difference in perception, poor condition of services and above all, the attitude of management towards the general staff policies and welfare. The finding of the research indicates the conflict in the company can be managed if the management can put in place a proper information dissemination system in dealing with all matters affecting the staff without fear or favour. For further investigation and good labour relation, management should look into what motivated the workers what they really need how they behave and try as much as possible to ascribe value to them.


    Management of Organizational Conflict in Government Agency

    CHAPTER ONE


    Introduction

    1.1 Background Of The Study

    Conflict is a part of organizational life and may occur within the individuals, between groups. Social interactions is the hub of social life and remains the basic process through which organizations, societies and institutions mobilize and utilize available resources to achieve predetermined goals. In a society life ours individual cannot survive in a manner acceptable to the society.

    Within the context of the organization, Hall (1977: 76) Defined organizational conflict as a disagreement between individuals, or groups within the organization stemming for the need to share scarce work activity.

    Thus one of the principle aims of management is to create and try to maintain an enabling environment in order to promote or enhance employees productivity. In every organization, it is the desire of management to maximize profit and thus can only be achieved through increased productivity in order to arrive at a desired level of productivity, three major things play important roles:

    These are MEN, MATERIALS, MONEY, All are interdependence such that one can not be separated from the other. However no matter their level of interdependence, man play a very crucial role among the three, in that, other two are inanimate items and can only be put into use by man. The important of man can therefore not be overemphasized as far as be rich in monetary terms, have enough materials but without adequate and well trained staff to control the money and manipulate materials, such organization is doomed to collapse.

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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