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Management Strategies of Conflict Between Academic and Non-Academic Staff

Management Strategies of Conflict Between Academic and Non-Academic Staff

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DEDICATION

This research material, titled “Management Strategies of Conflict Between Academic and Non-Academic Staff” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.



ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Education for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Management Strategies of Conflict Between Academic and Non-Academic Staff provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.



TABLE OF CONTENTS

PRELIMINARY PAGES

CHAPTER ONE:

  • Introduction
  • Background of the Study
  • Background of the Study
  • Statement of the Problem
  • Purpose of the Study
  • Significance of the Study
  • Scope of the Study
  • Research Questions
  • Hypotheses

CHAPTER TWO:

  • Review Of Literature
  • Conceptual Framework
  • Concept of Conflicts
  • Concept of Management
  • Concept of Conflict Management
  • Concept of Conflict Management Strategies
  • Theoretical Framework
  • Karl Marx theory of Conflict
  • Max Weber theory of Conflict
  • Human Relations theory
  • Review of Related Empirical Studies
  • Studies on Nature of Conflict between Academic and Non-Academic Staff
  • Studies on Sources of Conflict between Academic and Non-Academic Staff
  • Studies on Consequences of Conflict
  • Studies on Management strategies of Conflict
  • Summary of Literature Review

CHAPTER THREE:

  • Research Method
  • Design of the Study
  • Area of the Study
  • Population of the Study
  • Sample and Sampling Technique
  • Instrument for Data Collection
  • Validation of the Instrument
  • Reliability of the Instrument
  • Method of Data Collection
  • Method of Data Analysis

CHAPTER FOUR:

  • Results
  • Summary of Findings

CHAPTER FIVE:

  • Discussion, Conclusion, Implications, Recommendations And Summary
  • Discussion of Findings
  • Conclusions from the Study
  • Educational Implications of the Findings
  • Recommendations
  • Limitations of the Study
  • Suggestions for Further Research
  • Summary of the Study
  • REFERENCES

ABSTRACT

This study investigated Management Strategies of Conflict Between Academic and Non-Academic Staff of federal universities in South East, Nigeria. The study was guided by nine research questions and nine null hypotheses. The design of the study was descriptive survey. The population of the study was 16,387 respondents. A multi-stage sampling technique was used to select a sample of 1,025 subjects, comprising 527academic and 488 non-academic staff from the universities.

Purposive sampling technique was also used to select another 10 academic and non-academic staff for the focus group discussion (FGD). The instrument for data collection was a questionnaire titled: Management Strategies of Conflict Questionnaire (MSCQ) and focus group discussion guide which was put in prose form. The research questions were answered using mean and standard deviation while t-test was used to test the null hypotheses at 0.05 level of significance.

Findings of the study were that interpersonal and intrapersonal conflicts, interdependence conflicts, breakdown in communication, subordinate conflicts and breakdown of collective bargaining, among others are the nature of conflicts experienced in the federal universities. It was also found that breach of communication, poor human relationship, unequal attention to staff welfare, differences in staff perception, inadequate representation of staff in decision making, competition for scarce resources and their allocations, were among the sources of conflicts. The study revealed that conflict increases disunity, communication gap, bitterness, helps staff to voice out their dissatisfactions, reduces motivation, decreases productivity. The responses of academic and non-academic staff did not differ significantly.


Management Strategies of Conflict Between Academic and Non-Academic Staff

CHAPTER ONE

Introduction

Background of the Study

Conflicts are inevitable in any organization. This is more so in an organization as a university with a structure that allows two or more units or groups to share functional boundaries in achieving its set objectives. In universities, people with differing nature -students, lecturers and administrative staff − have to work harmoniously together. The organizational structure is such that staff and staff, students and students, staff and students share functional boundaries to exchange knowledge.

The goal of university education is pursued through its main functions and activities of teaching, research, dissemination of existing and new information, service to the community, and being a storehouse of knowledge (Federal Republic of Nigeria, 2004). In carrying out these functions, there are always conflicts within and among the categories of people within the university community, namely students, academics, non-academics and their unions. These categories of people have different purposes and expectations from the university. In pursuance of their individual and group purposes and expectations they sometimes disagree with one another due to their differing ideals which result to conflict.

…

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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