Introduction
1.1 Background to the Study
The world today is changing at an unprecedented rate, and the environment within which organizations operate is characterized by instability resulting from increased global competition, technological innovation and change, limited resources, deregulations and privatization. Change is an unavoidable phenomenon arising from the dynamics of environment and it is inevitable for an organization that desires to grow, achieve its mission, vision and objectives. Organizations have to adapt to the environment to become competitive and stay ahead or at least keep afloat. Work processes and rules are revised, new equipments are introduced, product lines are dropped and added, and workforce is adjusted as internal and external conditions change.
The question now is why do employees resist change? How do organizational leaders engage employees in the change process and manage the workforce transition associated with these changes? How do they formulate strategies for coaching employees going through major transformations? Understanding the psychological and behavioural roots of employees resistance to change is integral to understanding how to manage and support employees going through major transitions in the workplace.
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