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The Causes and Effects of Frustration on Nigerian Secretaries

The Causes and Effects of Frustration on Nigerian Secretaries

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DEDICATION

This research material, titled “The Causes and Effects of Frustration on Nigerian Secretaries” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.




ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Secretarial Administration for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on The Causes and Effects of Frustration on Nigerian Secretaries provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.




PRELIMINARY PAGES


CHAPTER ONE

  • Introduction
  • 1.1 Background of the study
  • 1.2 Statement of problem
  • 1.3 Purpose of the study
  • 1.4 Significance of the study
  • 1.5 Scope of the study
  • 1.6 Research question

CHAPTER TWO

  • Literature Review
  • 2.1 Who is a secretary and what are his roles
  • 2.2 The meaning of frustration
  • 2.3 Causes of frustration
  • 2.4 The effect of frustration

CHAPTER THREE

  • Research Methodology
  • 3.1 Research design
  • 3.2 Area of the study
  • 3.3 Population of the study
  • 3.4 Sample of the study
  • 3.5 Sources of data
  • 3.6 Primary data
  • 3.7 Secondary data
  • 3.8 Development and administration of research instrument
  • 3.9 Validation of the instrument
  • 3.10 Reliability of the instrument
  • 3.11 Method of data analysis

CHAPTER FOUR

  • Data Presentation and Analysis

CHAPTER FIVE

  • Summary, Conclusion and Recommendations
  • 5.1 Summary of findings
  • 5.2 Conclusion
  • 5.3 Recommendation

REFERENCES

APPENDIX 1

APPENDIX 2



ABSTRACT

This research work tends to scrutinize The Causes and Effects of Frustration on Nigerian Secretaries with particular reference to Nigerian breweries plc 9th mile corner faces some problems like vandalization of office stationeries, crates of beers, misuse of office facilities like telephone among others.

These problems and other yet to be discovered moved the researcher to the topic.

The Causes and Effect of Frustration On Nigerian Secretaries. To achieve this aim, the researcher divided the work into chapters.

Chapter one deals with introduction, and background of the study. Also statement of the problems, purpose , significance and research questions were included in chapter one.

Chapter two treated review of related literature. This reviewed some work carried out by other people which has related to the study.

Chapter three was on the method of data That participatory managemen analysis, this the researcher used simple percentages and tables in the analysis of the data. This she found to be more suitable to a descriptive research of the nature. The population of the secretaries in Nigeria Breweries PLC 9th mile corner Enugu was relatively small which made the researcher to use the whole population of 20 secretaries working in Nigerian Breweries.

Chapter four was on the presentation and analysis of data

Chapter five treated the findings conclusions and recommendations. in the findings, it was discovered that secretaries in Nigerian breweries are frustrated. Also that majority of them were stagnated for many years and that over time allowances were not being paid to those who work over time. The study showed that secretaries are sharing offices with other staff numbering two to four while they are not allowed to participate in the decision making especially the ones concerning them.

In the training and re-training of staff, secretaries are not beneficiaries to the scheme. This makes them to be obsolete and to be over taken by the automation. But it as the opinion of Isiaku ES (2005) that any secretary who would like to join the band wagoa of technology should be involved in training and re-training on the modern technological equipment.

It was concluded that series efforts should be made top bridge the secretaries of NB PLC 9th mile corner Enugu on the aforementioned issues.

Finally, recommendations was made as follows

  1. That the ban on promotion of secretaries in Nigerian breweries should be lifted
  2. That they should have staff development units to take care of the training and re-training of staff in Nigeria breweries
  3. That modern communication equipment should be provided for secretaries to reduce fatigue on repetitive work.
  4. That the management of the brewery look into the problems caused by frustration and reduce the frustration on secretaries as well as other allied workers in the company.
  5. The management on the management of their secretaries should adopt that human relation approach.
  6. Those secretaries should make sure that they are trained before looking for employment especially in Nigerian breweries.
  7. That the management should have re-think on the importance of training to both the employer and the employees.
  8. Should be adopted by the managements to ensure industrial peace, reduce staff turnover and for overall achievement of organizational goals.


The Causes and Effects of Frustration on Nigerian Secretaries


1.1 Introduction

… As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.…


CHAPTER TWO

2.0 Literature Review

2.1 Introduction

This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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Defense Procedure for Secretarial Administration Researchers


In preparation for defending a project or seminar on The Causes and Effects of Frustration on Nigerian Secretaries, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.


Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.


Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.


During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.


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