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The Effect of Computerisation on Service Delivery in an Organisation

The Effect of Computerisation on Service Delivery in an Organisation

Project / Seminar Material
Reference ID: PS-13606-TM

DEDICATION

This research material titled “The Effect of Computerisation on Service Delivery in an Organisation” is dedicated to God for his enabling grace, and to all computer enthusiasts who contributed to make life a pleasant experience during my research documentation.

ACKNOWLEDGEMENT

I extend my sincere gratitude to all those who contributed to the completion of this project. Special thanks to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Business Administration and Management (BAM), Book Authors and Profound Scholars of existing or related project material on “The Effect of Computerisation on Service Delivery in an Organisation” for their invaluable guidance, support, and expertise throughout the journey.

I am also grateful to your study area (mention any funding organizations, if applicable) for their financial assistance. This research would not have been possible without the encouragement and assistance of some stakeholders (mention any mentors, teachers, or colleagues). Additionally, I would like to acknowledge the understanding and patience of my family and friends during this endeavor. Your unwavering support has been a constant source of motivation. Thank you all for being part of this meaningful endeavor.

TABLE OF CONTENTS

PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”

    ABSTRACT

    This project work examine the contribution of entrepreneurship programme to economic development. Various entrepreneurship concepts were analysed to understands the past literatures on the study of entrepreneurship. Moreso, series of definitions were also given to know different perspectives at which entrepreneurship is been viewed as well as brief history of the case study i.e. Fol-Hop limited, Ibadan. In addition to the concept of entrepreneurs. The write-up further attempt a concise review of the characteristics of an entrepreneurs, problems encountered by entrepreneurs and various sources of funds and various contributions of entrepreneurship to economy of different countries like India, as well as how it can contribute to Nigeria economy. Moreover, adequate findings were analysed and the research provided conclusion as well as necessary recommendations was given to further buttress the study of entrepreneurship programme to economic development.


    The Effect of Computerisation on Service Delivery in an Organisation

    CHAPTER ONE

    1.0 Introduction

    The process of socio-economic change in positive direction is the intrinsic part of human civilisation. The human efforts were put to unearth the treasures of resources by in built curiosity and further augment them to generate value added products or services to offer mankind the peaceful, conformable and rich life with better living conditions. The intangible human assets inform of creativity and knowledge become driving force that will yield industrialization as the process that must accelerate economic growth and induction of social change. The faster rate of such change and forces can only be achieved by effective entrepreneurship programme which focus on management of change and industrial polices.

    Entrepreneurial programme mainly on innovative propensity and management capability with newer and recent managerial skill in the society in a particular period, this determines the future of economic development of a particular nation.

    1.1 Background of the Study

    Entrepreneurship plays an important role in the economic growth and development of a nation. It is now view as a purposeful activity includes in initiation, promotion and distribution of health and service. Furthermore, development agencies see entrepreneurship as an enormous employment potential, politicians see it as the key strategy to prevent social unrest, farmers see it as a instrument for improving farming earning and women see it as an employment possibility near their homes which provides autonomy, in dependence and a reduced need for social support and economists see it as a means of improving of the people.

    However, entrepreneurship stands as a critical factor in economic development and an integral part of the socio-economic transformation. Thus, there is an increasing realical role to play in helping Africa been the deal effectively with current and emerging development and reduce poverty.

    In Nigeria, entrepreneurship programme is becoming a priority within all levels of education for many reasons such as self employment and self-reliance. Poverty reduction and youth empowerment are major challenges of the nation which depend heavily on the creation of employment opportunities. This leads to greater emphasize which is placed on entrepreneurship programmes, and development with focus on both rural and women’s entrepreneurship in order to improve economic development. This will leads to advancement of national development.

    This project work will focus on the reasons why entrepreneurship development programme is a force for economic improvement, the contributions of entrepreneurial programme to economic development as well as identification of various problems encountered in the process of improving entrepreneurial skills and knowledge.


    1.2 Statement of the Problem

    The statement of problem of this research work is as follows, that there is:

    1. Inadequate financial support for the entrepreneurial business
    2. Lack of effective information needed for the development of the business.
    3. Poor productive resources required in the business
    4. Difficulty for entrepreneurs to develop necessary managerial skill needed for the survival of their business
    5. Exposure to series of risk in the course of entrepreneurial activities or business.

    1.3 Objectives of the Study

    This research work intends to achieve the following objectives.

    1. To evaluate important of entrepreneurship programme to economic
    2. To evaluate the qualities of successful entrepreneurs
    3. To identify various source of funds and information available to entrepreneurs
    4. To examine the contributions of entrepreneurship to the development of Nigeria economy.
    5. To identify the problems and risk involve in entrepreneurship

    1.4 Statement of Hypothesis

    For the pose of this study, it is important to make on set an hypothesis in order to determine relevant conclusion in achieving the stated objective.


    Hypothesis 1:

    • H0: There is no significant relationship between entrepreneurship programme and economic development.
    • H1: There is significant relationship between entrepreneurship programme and economic development.

    Hypothesis 2:

    • H0: There is no significant relationship between entrepreneurships and national development.
    • H1: There is significant relationship between entrepreneurs and national development.

    Hypothesis 3:

    • H0: There is no significant relationship between entrepreneurial activities and economic improvement activities.
    • H1: There is significant relationship between entrepreneurship activities and economic improvement activities.

    1.5 Significance of the Study

    This project work will be of great important to an average number of youths because among youth there by promote self-substance. Thus, various opportunities such as source of funds and strategic business management skill so as to enhance entrepreneurial business within the society.


    1.6 Scope and Limitations of the Study

    Specifically, this work is designed to analyse various contributions of entrepreneurship programme to economic development and is limited to the workers and management of Fol-Hope limited.

    The project work will not be conducted without hindrances encountered during the process, which affects the process of data collection entrepreneurship is also difficult to measure empirically, the periods for obtaining information also short and couple with other academic commitments is limited to conduct a through research on this study.


    1.7 Definitions of Terms

    This study intends to examine various concepts used in the research in order to make a good clarification. They are as follow.


    Entrepreneur:

    According to Richard Cantillon (1725) defines it as agent who buys means of production at certain prices in order to combine them thereby creating a new product. American Heritage Dictionary (1980) defines entrepreneurs as a person who organizes, operates, and assumes the risk for profit motive.


    Entrepreneurship:

    Amit et al (1993) defined entrepreneurship as the dynamic process of extracting profit from a new, unique and valuable combination of resources in an uncertain and ambiguous environment. Schumer view it as the process of persistent pursuit of opportunity to create wealth through innovative creation of a product or using scarce resources.


    Programme:

    This is a process of presenting a detailed learning skill.


    Development:

    Is a process of economic political, Socio-Cultural technological and administrative transformation. It is the movement of programme from good to better position. That is from under developed to developed position.

    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …

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