1.0 Introduction
1.1 Background Information
Secretaries are not born but made, although there are people with the potentiality of becoming good effective and efficient secretary.
Before anybody can be called a secretary, he/she must have undergone certain training which varies from time to time and depends on the level of operation.
During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of her to be able to discharge her duties effectively must have been acquired.
Having acquired these, the end result is to be able to either impact this skill and knowledge unto others or make the best use of them in various places to effectively perform the work of a secretary after training.
The secretary either lives up to the expectation by meeting the requirement of the job or fails her duties.
Whatever happens to the performance of a secretary after training could be attributed to the quality and quantity of his or her training to a great extent.
Nevertheless, training remains a great contributing factor to the performance of secretaries.
…