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The Role of Efficiency in the Pubic Service

The Role of Efficiency in the Pubic Service

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DEDICATION

This research material, titled “The Role of Efficiency in the Pubic Service” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.




ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Public Administration (PA) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on The Role of Efficiency in the Pubic Service provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.




PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”



    The Role of Efficiency in the Pubic Service



    Introduction

    1.1 Background Of The Study

    Since the inception of Enugu- South Local Government council, there have been constant problems and allegations against the council which are responsible for its inefficiency and ineffectiveness.

    Such problems and allegations for range from constant loss of

    Funds meant for the having enough would not have adequate training and qualifications to handle the offices designated to them. Also lack of structure and responsibilities were among the problems militating against the smooth operation of he council, and this led to minor problems which hindered the council form giving effective and efficient services to the populace that depend on them for such services.

    Enugu- South local Government council in effort to reduce the problems has in different occasions sent delegates through its Administrators/ chairmen to state government for help, the state government in response set up committers which looked into problems reported by the local government. Such committers were set up to look into the problems and to render services which will make the council gives effective and efficient services. These efforts of committees and commission were short lived as they ended without long lived benefits.

    The local Government on its won had sent some of its officials on training, to train on those areas where they were deficient without changing the situation, committees and panel to look into fraud, allegations, missing funds and other make administration were set up without getting to the root of its public.

    Internal and external auditors have been sought and get no improvement. Through the Enugu-South Local government council efforts both federal and state have sent extra funds in form of grants as well as materials but it has always attracted on personnel.

    With all these problems before the Enugu-south local government, the need for this study is eminent. It will suggest better way as to approach these problems facing the councils.


    1.2 Statement Of The Problems

    The problem facing Enugu-south local Government council is varied and diverse. They range form problems of efficiency and effectiveness to management, theEnugusouth local government council being a public service organisation constantly under the public eye as a result of increasing evidence of ineffectiveness and also efficiency and poor managerial staff relationship.

    This research is therefore aimed at examining the various problems facing the council tracing the root causes of the problems and suggesting solution to them.


    1.3 Objectives Of The Study

    The objectives of this study are:

    1. To examine the kind of relationship existing between the superiors an subordinates in Enugu-state Local Government council.
    2. Identify the extent employees have regard for their work in the councils
    3. To examine whether the effort made by employees are commensurate with their salaries.
    4. To examine the performance of the employees.
    5. To identify the problems (if any) that militates against the efficient and effective performance of the council.

    1.4 Scope And Delimitation

    Data collection is the major problem encountered in the course of this study .

    Among these were the non-availability of text books required of this study, the few ones could not be given out for two long neither could it be purchased due to high cost attached to them, where they are seen most of the officials of Enugu-south local government council who were in position to give useful information about the council could not do so because of time actor they would claim to be so busy or too busy or prospone it to another day at their own convenient time which may not be okey for the research.

    On the questionnaire prepared, most people who were approached to fill the questionnaire refused to do so even because of arrest by the police. Some where reluctant filling it while other bluntly refused to help for reason best known to them.

    As a result of this development, a lot of the questionnaire prepared for the study were not completed, leaving a very few completed ones.

    Finance was a also a delimitation to study as money was needed to frequent visits the council to libraries and other information houses. In most case photocopies were the next best alternative to get home with any of these text books. Despite all this one was able to utilize the available information which is to a long extent contributed to the success of this study.


    1.5 Research Questions

    In the course of this research work, it is the opinion of the researcher to pose some research questions based on the objective of the study as follows:

    1. What is the made of appointment of employees in Enugu- south local government?
    2. How do we describe the kinds of relationship existing between superiors and subordinates in Enugu-South Local Government?
    3. To what extent can it be said that workers have regards for their work in the council ?
    4. How can the present performance of the council be rated?
    5. To what extent can it be described that the effort made by employees in the council is commensurate with what they get?

    1.6 Significance Of The Study

    The choice of Enugu-south Local Government council as a case study of the role of the efficiency in the public service is to bring the enugu_south local government council into the mainstream of academic enquires. It is concern entails identifying the problems militating against the councils successful operation toward rending effective and efficient services to the populace or people. The study is geared towards finding recommendation to these problems. And will be useful to the Enugu-south local government council which serves as a case study, at the same time assist the management council in looking into the operation problem of the councils. It is expected to help the Enugu-south local government council in formulating administrative policy of the council. To policy matters, it will assist the top management in formulating and periodically reviewing the basic policies, plans and fore casts, which constitute the frame work with the daily administration operation functions.

    Finally, the study would be significant to other local government parietals as a guide to administrative policy and management.


    1.7 Definition Of Terms

    a) Public Administrations:

    This refers to the practise of administration in a particular segment of the society (that of he public sector). It is the machinery of implementing government policy. It also deals with way of organising the executive legislative and Judiciary branch of government.

    b) Effectiveness:

    This refers to the degree or extent to an organisation accomplishers or achieves the purpose/goal for which it was established . when an organisation is achieving the purpose for which it was established then such organisation is said to be effective.

    c) Efficiency:

    Refer to an extent to which and organisation achieves the highest possible level of output with the least input of resources. In other words this relates to the relationship or the ration between the resources input and output.

    d) Examinations:

    A characteristic of the civil service that guarantees recruitment movement form one level to another through examination.

    e) Immunity:

    Civil services are rewarded for the services rendered in form of pension, health insurance, housing at higher level accommodation guarantee at low level transportation etc.


    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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    Defense Procedure for Public Administration Researchers


    In preparation for defending a project or seminar on The Role of Efficiency in the Pubic Service, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.


    Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.


    Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.


    During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.


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