1.0 Introduction
Technological advancement has ushered in drastic changes in record keeping through the introduction of new office technologies and new methods of communication. Man is an embodiment of change, his life circle is marked with different stages of metamorphosis which when it finally actualizes, adulthood is made secretarial profession, an inseparable bed fellow of management no exception. The secretary has been defined as one entrusted with secrets or confidence of a superior, or employed to handle correspondence and manage, routine and detailed work for a superior.
The training of an efficient and effective secretary should cover not any skills in shorthand and type-writing but also in other managerial skills. These skills should be backed up by appropriate demeanour and etiquette at all times. With the introduction of these new machines, people are trained to acquire new skill for operating them. It is therefore, noted that proper record keeping makes it easier for information to be retrieved for use with a lot of ease. This, of course, had tended to reduce the work lead of a secretary.
As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the Aim and Objectives of the study. Others are Significance of the study, Scope of work, Research hypothesis and questions, Limitation of the study and Definition of technical terms.
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