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Software Implementation of a Hotel Management Information System (A Case Study of Royal Marble Hotels, Benin)
C.S. Project SoftwareReference ID: SD-5229-CS
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This research work titled "Design and Implementation of a Hotel Management Information System" is dedicated to God for his enabling grace and to all computer enthusiasts who help to make life a pleasant experience.
I owe my indebtedness to my Supervisor (Name of your Supervisor), the Head of Department (Name of your HOD), the Lecturers in the department of Computer Science (CS), Book Authors and Profound Scholars of existing/related research work for your moral support that facilitated the successful completion of my (Tertiary Institution level). I am grateful to God Almighty and my parent for their financial support in my career. I really appreciate you all for everything, Thank you very much.
Design and Implementation of a Hotel Management Information System (A Case Study of Royal Marble Hotels, Benin)
SYSTEM ANALYSIS AND DESIGN
SYSTEM DESIGN AND IMPLEMENTATION
SUMMARY, CONCLUSION AND RECOMMENDATION
APPENDIX A - “SOURCE CODE”
APPENDIX B - “OBJECT PROGRAM”
This project research work is a construction of hotel management software (front desk operations) for Royal Marble Hotels in Benin, Edo State. Considering the problem of the manual method of reservation faced by the front desk clerk, it is hoped that automating front desk operations will help to reduce the cost of hotel services as market success largely depends on the price of a service. The first chapter is concerned with the background of the study, objective of the study, scope of the study definition of terms. The second chapter examines the literature review, under which the researcher examine some things such as: the meaning of hotel, what is management, what is software, the meaning of hotel management software, the benefits of computerizing a system, a brief history of Royal Marble Hotels Benin, Royal Marble Hotels organizational chart, job description and occupation of hotel staff, basic functions of the front desk clerk, computer in hotels e.t.c. The third chapter laid emphasis on the computer processes that can be associated with hotel entity, types of system, types of information systems, what is a database, types of database, system analysis and design e.t.c. The fourth chapter is on system implementation, testing, documentation and maintenance, source codes e.t.c while chapter five is on summary, conclusion and recommendation.
The hospitality industry, which is a major team player towards the economic growth of Nigeria as a nation and Africa as a continent has distinguished itself as a sector with the widest variety of hotel and tourism services.
There are many things in place in Nigeria now, which should encourage the growth of the hospitality business. These include:
An important feature of the hotel industry in Nigeria is that until the late seventies there was virtually absence of the well-known names in international hotel industry. From the late seventies however, some of these names began to make an appearance. Names like Sheraton Hotel, Hilton Hotel e.t.c.
Hotels are accessed for their standard of cleanliness and provision for visitors on a scale of one to five (1-5) stars. All aspect of hotel stay is accessed with emphasis on the standard of service, level of comfort and provision of equipment.
The assessment of accommodation gives you a clear indication of cleanliness, ambience, service, hospitality and accommodation standard of the hotel and the reassurance a guest needs to distinguish between the quality of the accommodation and the number of facilities on offer. Basically there are four types of hotels, namely:
It is also known as conference hotels, and is usually located in cities or suburban areas. They operate all year round.
Resort hotels are usually located primarily in vacation destinations near mountains and seashores. It offers luxurious surroundings with a variety of recreational facilities such as swimming pools, golf courses e.t.c. The business of resort hotels fluctuates with the season.
Residential hotel combines the comfort of a permanent living with the convenience of a resort and a resident hotel.
Casino hotels provide lodging in hotel facilities with a casino in the premises. They also provide gambling facilities.
There are different occupations in a hotel; a list of these is discussed in chapter two. One of such occupation is the hotel front desk clerk, whose job is to:
The duty of the hotel front desk clerk depends on the size of the hotel. In small hotels, the desk clerk may do everything, while in large hotels the duties are divided among several types of clerks.
Revenue is generated in a hotel through its point of sale. Hotel points of sale are locations where various services are offered. These points include the front desk, the bar, restaurant and the retail shop. At the end of each business day in a hotel, a manifest of guests is presented to the State Security Service (SSS) for security purposes.
Considering the problem of the manual method of reservation faced by the front desk clerk, it is hoped that automating front desk operations will achieve the following:
This work will attempt to automate front desk operations and these include:
To register as a guest in a hotel.
To pay one’s bill and leave a hotel.
A record of rooms reserved for customers.
Where guest makes reservation, check in and check out.
A person in charge of front desk operations and payment.
The character and atmosphere of a hotel.
A collection of data that are well organized.
Act of running and controlling a business.
The program(s) used to operate a computer.
Locations where sale are made in a hotel.
The act of entering the hotel.
The act leaving the hotel.
A temporary accommodation in a room with meals.
Money paid by guest during registration.
Customers from companies or organizations that the management of the hotel has credit agreement with.
The middleman between all points of sale and the accounts department.
Automatic teller machine.
A major limitation to this work is non-availability of a documented report on the hotel operations in most hotels.
There was also time constraint and the proximity of the case study. Finance was also a limitation to this project work.
This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the …
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Final year research work is all about finding real life problem and proffering solution that will partially or totally eliminate the existing system bottlenecks. The following are the major and elective project proposal writing sections for "Design and implementation of a hotel management information system (a case study of royal marble hotels, benin)" research work;
Motivation for Embarking on the Project
Brief Background of Study
Statement of Problems
Aim of the Study
Specific Objectives of the Study
Significance of the Study (Who benefits from the project and how?)
Methodology and Reason for Using It (such as; models, SSADM, or OOADM)
Tools (programming languages and software used)