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Sparklyn Employer's Expectations of Secretaries in an Age Information and Communication Technology (ICT) Driven Business Offices
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Employer's Expectations of Secretaries in an Age Information and Communication Technology (ICT) Driven Business Offices


This page presents an excerpt of the research material, providing a comprehensive overview of the study. It includes the Preliminary Pages, Table of Contents, Abstract, Chapters One to Five, and References, making it accessible and informative for students, researchers, and other readers interested in the topic of this study. Acknowledgement is also included, expressing gratitude to the individuals, institutions, and resources that contributed to the successful completion of the research, with materials and information sourced from the online platform sparklyn.com.ng, which provided valuable academic support.


PRELIMINARY PAGES

  • Title page
  • Approval page
  • Dedication
  • Acknowledgement
  • Table of Contents
  • Abstract

CHAPTER ONE

INTRODUCTION

  • 1.1 Introduction
  • 1.2 Background of Study
  • 1.3 Statement of the Problem
  • 1.4 Aim and Objective of the Study
  • 1.5 Research Questions
  • 1.6 Research Hypothesis
  • 1.7 Significance of Study
  • 1.8 Scope of Study
  • 1.9 Limitations of the Study
  • 1.10 Operational Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

  • 2.1 Introduction
  • 2.2 Conceptual Review
  • 2.3 Theoretical Framework
  • 2.4 Empirical Studies
  • 2.5 Research Gaps
  • 2.6 Summary of Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

  • 3.1 Introduction
  • 3.2 Research Design
  • 3.3 Population of Study
  • 3.4 Sampling and Sampling Technique
  • 3.5 Validation of Research Instrument
  • 3.6 Method of Data Collection
  • 3.7 Method of Data Analysis
  • 3.8 Questionnaire Administration
  • 3.9 Ethical Consideration
  • 3.10 Statistical Analysis

CHAPTER FOUR

DATA ANALYSIS, RESULT AND DISCUSSION

  • 4.1 Introduction
  • 4.2 Presentation and Analysis of Data
  • 4.3 Re-statement of Research Questions
  • 4.4 Test of Hypotheses
  • 4.5 Discussion of Findings

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

  • 5.1 Introduction
  • 5.2 Summary of Findings
  • 5.3 Conclusion
  • 5.4 Recommendation
  • 5.5 Suggestion for Further Study

REFERENCES

APPENDIX A - “QUESTIONNAIRE”


ABSTRACT


This study focuses, on employer's expectation of secretaries in an age of ICT driven business offices in Owerri. The research questions were used as a guide to the study. The target population used for the study was 25 employers from some selected private and public business offices in Owerri. The sample of the study was the same as the population because the population was very small in order to avoid sampling bias. In carrying out this study the survey research method, which makes use of questionnaires as the main instrument for data collection was adopted. The data collected was analysed using mean, mean score of 3.23 and above was considered relevant, while mean score of below 3.23 were considered not relevant and four — likert shall.

Analysis showed the at secretaries should strive hard to fit into the current age of ICT to, meet the expectations of employers. After analysing the data obtained it was found that; employers are highly selective on competent secretaries who have good communication skill. Based on the findings it was concluded that since ICT innovation era poses a lot of challenges to both prospective & practicing secretaries, the prospective secretaries should strive to develop themselves to suite the expectations of employers in an age of ICT driven business offices. Finally, it was recommended that institutions of higher clearing should introduce the use of modern ICT equipment in their training course curriculum in order to produce well-groomed secretaries who would keep the academic name of the institutions to high esteem.



1.1 Introduction

In this section, Employer's Expectations of Secretaries in an Age Information and Communication Technology (ICT) Driven Business Offices is discussed, with relevant and recent citations. As a prelude to other parts of this study, this chapter will discuss the background upon which this study was initiated, the statement of problems that led to this study, the aim and objectives of the study. Others are significance of the study, scope of work, research hypothesis and questions, limitation of the study and definition of terms.


CHAPTER TWO

LITERATURE REVIEW


2.1 Introduction

This chapter focuses on the review of related literature. A literature review presents current knowledge, as well as theoretical and methodological contributions, related to Employer's Expectations of Secretaries in an Age Information and Communication Technology (ICT) Driven Business Offices. It documents the state of the art on the subject under study and provides a comprehensive survey of existing literature. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …


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