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Word Processing and Effective Performance of Secretaries

Word Processing and Effective Performance of Secretaries

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DEDICATION

This research material, titled “Word Processing and Effective Performance of Secretaries” is dedicated to God for His boundless grace and guidance. It is also a tribute to all computer enthusiasts whose contributions made my research journey smoother and enriched my documentation process, making the experience truly fulfilling.




ACKNOWLEDGEMENT

I am profoundly grateful to everyone who contributed to the successful completion of this project. I am especially grateful to my Supervisor (Name), the Head of Department (Name), and the Lecturers in the Department of Office Technology and Management (OTM) for their invaluable guidance and support. I also acknowledge the contributions of authors and scholars whose works on Word Processing and Effective Performance of Secretaries provided essential insights. Special thanks go to my study area (and any funding organizations, if applicable) for their financial assistance. I am equally thankful to stakeholders, including mentors, teachers, and colleagues, for their encouragement and support. Finally, I deeply appreciate my family and friends for their patience and unwavering support throughout this journey. Your contributions have been instrumental in making this research a reality.




PRELIMINARY PAGES


CHAPTER ONE

INTRODUCTION


    CHAPTER TWO

    LITERATURE REVIEW

    • 2.1 Introduction
    • 2.2 Conceptual Review
    • 2.3 Theoretical Framework
    • 2.4 Empirical Studies
    • 2.5 Research Gaps
    • 2.6 Summary of Literature Review

    CHAPTER THREE

    RESEARCH METHODOLOGY

    • 3.1 Introduction
    • 3.2 Research Design
    • 3.3 Population of Study
    • 3.4 Sampling and Sampling Technique
    • 3.5 Validation of Research Instrument
    • 3.6 Method of Data Collection
    • 3.7 Method of Data Analysis
    • 3.8 Questionnaire Administration
    • 3.9 Ethical Consideration
    • 3.10 Statistical Analysis

    CHAPTER FOUR

    DATA ANALYSIS, RESULT AND DISCUSSION

    • 4.1 Introduction
    • 4.2 Presentation and Analysis of Data
    • 4.3 Re-statement of Research Questions
    • 4.4 Test of Hypotheses
    • 4.5 Discussion of Findings

    CHAPTER FIVE

    SUMMARY, CONCLUSION AND RECOMMENDATION

    • 5.1 Introduction
    • 5.2 Summary of Findings
    • 5.3 Conclusion
    • 5.4 Recommendation
    • 5.5 Suggestion for Further Study

    REFERENCES

    APPENDIX A - “QUESTIONNAIRE”



    ABSTRACT

    The aim of the study is to carry out a research on Word Processing and Effective Performance of Secretaries.

    This study will give the researcher the opportunity to explore all available, accurate and relevant facts about the topic and get something presentable through the knowledge of the course.

    Chapter One will concentrate an introductory, historical background of case study and this led to choosing UNITED BANK FOR AFRICA PLC, LAGOS as a case study the scope of study.

    Chapter Two concentrates on the literature review, meaning of Word Processing, Duties of Word Processing Operation and Benefit of Word Processing to secretarial practices.

    In Chapter Three of this project is a critical analysis of the Research Methodology with a source of Data Collection and Questionnaire to the case study United Bank for Africa Plc, Lagos.

    The result of the research analysis and data finding occupied the fourth chapter.

    Finally, chapter five rounded off the project gives useful summary, conclusion and recommendation of Word Processing in secretarial practices.



    Word Processing and Effective Performance of Secretaries


    1.0 Introduction

    1.1 Background of the Study

    The secretarial profession is a very dynamic profession. This is so because every organisation needs a secretary, but the yardsticks for judging quality of its secretarial service is quite different.

    The quality of training, and on-the-job performance of secretaries are therefore of great concern to both the teachers and employers.

    Since a secretary has a lot to do in an organisation, as far as taking dictation, writing of correspondence, keeping of records, then, there is need to employ Word Processing in order to enhance effectiveness and efficiency in any organisation.

    The justification for introducing a Word Processing lies chiefly on the low productivity of the ordinary secretary, faced with the repetitiveness of much typing work. Many items like price lists have to be updated continually (especially in inflationary times), the retyping of such documents is boring and even in a good secretary become disgruntled, lengthy and difficult reports may have to be retyped because of spelling or punctuation errors. Clearly, there is a great need to improve this level of important.


    1.2 Statement of the Problem

    The contribution of Word Processing to a secretary and the over all advancement of secretarial practice cannot be over emphasized.

    Hence, to build a solid and effective foundation of Word Processing in secretarial practice is very essential. It is therefore, pertinent to critically examine, and how it is applicable in secretarial practice.


    1.3 Objective of the Problem

    The purpose of this study is to describe the procedure and methods, adopted by the secretaries in using the Word Processing and to know how Word Processing inevitably heads to some alterations and adjustments.

    Also, this study enables us to know how Word Processing could be used to create new jobs and other jobs retained, and how it can be used to enhance productivity.


    CHAPTER TWO

    2.0 Literature Review

    2.1 Introduction

    This chapter focuses on the review of related literature. A literature review includes the current knowledge as well as theoretical and methodological contributions to a particular topic. It documents the state of the art with respect to the topic you are writing. It surveys the literature in the topic selected. In this research work the literature review includes the conceputal review, theoretical framework, the review of related literature …

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    Defense Procedure for Office Technology and Management Researchers


    In preparation for defending a project or seminar on Word Processing and Effective Performance of Secretaries, it is imperative that as a nursing student, you demonstrate comprehensive knowledge of your research. The defense process is structured to include presenting your work, answering questions, and illustrating its pertinence. Initially, provide a succinct yet thorough introduction to your research topic, emphasizing its importance and the objectives, ensuring that both the audience and the External Examiner can understand the scope of your study.


    Prior to your defense, be thoroughly acquainted with your research abstract and the critical elements of Chapter One, including motivation for embarking on this research, problem statement, objectives, and significance. In Chapter Two, be ready to cite at least two references from the literature review. For Chapter Three, you should be equipped to discuss the methodologies, tools, and techniques utilized. In Chapter Four, defend your research by justifying the findings and linking them to your research objectives.


    Conclude your defense by succinctly summarizing the study and offering insightful, evidence-based recommendations. A professional dress code, such as wearing a suit and tie, is vital to create a favorable impression and elevate your presentation.


    During the question and answer segment, the External Examiner may pose questions pertaining to your research. If confronted with a challenging or irrelevant question, respond diplomatically with, “Sorry, Sir/Madam, the question asked is beyond the scope of my study.” Whenever possible, direct your answers back to your research findings to reinforce your expertise.


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